Full Serve Handout

2 days ago

Richmond, Canada IKEA Full time

**Job ID**: 270394

**Date posted**: 03/01/2025

**Who you are**
- You have at least 6 months of customer service work experience in retail, distribution, or similar environment
- Your coordination skills are top notch - you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that)
- You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
- You are a total people-person and can strike up a conversation easily
- Organization is your middle name(or it should be because you are all for it)
- You are very comfortable with computers and are generally technology-savvy
- You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

**Your responsibilities**
- Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
- Pick and stage deliveries for customer pick-up, ensuring order accuracy
- Be aware of daily and weekly service delivery targets
- Assemble furniture when required to determine quality/usage issues
- Maintain stock accuracy and inventory integrity
- Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
- Assist your team members with additional duties, as required

**Together as a Team**
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**Why you will love us**
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate for this position is $ 17.51

P.S. In the IKEA world, this position is officially referred to as: Home Delivery Co-worker

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