LMS and Website Administrator

**Full Time, Permanent**

Do you describe yourself as being customer service-oriented with an eagerness to learn, grow and develop? Do you share a passion for solving problems to support and drive organizational success? If so, please keep reading

The Role:
What your day looks like:
Provides technical support and customer experience for Sonderly LMS to include but not limited to:

- Instructs users on the enrollment, profile update, course completion, and certificate access when necessary
- Provides instructions to users on navigating the LMS and the online courses
- Provides support to users on hosting webinars, using Adobe Connect, Zoom, or other Video Communication tools
- Coordinate with the LMS vendor and the content development team to address any bugs and unexpected errors within the LMS and in the course design
- Publish new courses and update existing courses provided by the content development team
- Participate in identifying opportunities for continuous system and process improvements
- Assists with the creation of online modules using popular course authoring tools (i.e., Articulate Storyline & Adobe Captivate)
- Maintain the track of uploaded courses, materials, and tests
- Edits audios and videos as required

Manage the day-to-day operations of the GCA’s website to include but not limited to:

- Facilitates webpage design, content updates, and layout changes to GCA’s website
- Evaluate the website’s SEO performance and collaborate with the marketing department to implement SEO strategies
- Establish and maintain web design standards and best practices and ensure the website compliant with the AODA legislation.
- Collaborate with internal stakeholders to establish a website update schedule
- Design newsletters, brochures, flyers, and other collateral material

Supports the Director of Technology and Innovation with other duties as assigned.

What you bring to the role:

- Post-secondary education in related field or formal technical education
- 2 years of demonstrated working with learning technology platforms and customer service
- Experience with Cornerstone OnDemand is an asset
- Working knowledge with popular e-learning authoring tools, such as Articulate Storyline, Adobe Captivate, or Camtasia.
- Working knowledge of HTML and CSS
- Demonstrated customer service experience
- Exceptional verbal and written communication skills
- Excellent analytical skills
- Superior ability to work well with others and be an effective team member
- Satisfactory current Vulnerable Sector Check and Criminal Records Check
- Proof of full vaccination against COVID-19

Why Work for GCA:

- EAP and Headspace access
- Learning and Development opportunities
- Hybrid working environment (role dependent)
- Internationally recognized leadership and innovation in the field of ASD

**Equity, Diversity and Inclusion**
**Accommodation**
Geneva Centre for Autism is also committed to accommodating applicants with disabilities during the recruitment, assessment and selection process. Please notify us if you require accommodation in respect of the materials or procedures used at any time during this process. If you require an accommodation, Geneva Centre for Autism will work with you to determine how to meet your needs.
**Job Postings during COVID-19**
Following the advice of government and health authorities to slow the spread of COVID-19, employees in non-client facing positions have been equipped to work from home temporarily. All recruiting activities including interviews and onboarding are being conducted virtually. To protect the health and safety of our staff and clients, the GCA requires all new employees to be fully vaccinated against COVID-19 and submit proof of vaccination upon hiring.

Interested applicants are invited to submit a cover letter and resume **with salary expectation**s to:
Human Resources
Please quote Job.35.22