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Associate System Administrator

2 weeks ago

Burnaby, Canada Specsavers Full time

Location: This an office based role which requires at least 3 days a week on-site at our office in Burnaby, BC & 2 days remote.

**Salary**: $77,000 - $82,000
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers - where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace in Canada and 16th Best Workplace in the world by Great Place to Work®, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all - we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

Main Purpose of the Team

The Technology team provides the IT services that helps our business run and grow. This is by giving our store and support office colleagues the tools and equipment that enable them to be great at what they do, which is to help our customers.

The Role

This role will serve as a key technical resource for ensuring system reliability, security, and performance across Clinical, Retail, and corporate technologies. The Associate System Administrator will also contribute to the implementation of new technologies and support ongoing IT projects within the Technology Operations team.

Key Responsibilities
- Support the ongoing administrations and maintenance of IT systems across Clinical, Retail, and commercial functions.
- Monitor and manage network infrastructure, including support office and retail environments, using Cisco Meraki.
- Assist in the implementation and administration of Mobile Device Management (MDM) solutions for retail devices.
- Participate in the planning and execution of system integrations and technology rollouts.
- Collaborate with global technology teams to coordinate system changes and deployments.
- Support the Service Desk team with escalations where administrator access and knowledge is required
- Document and transition knowledge to ServiceNow KB and Confluence

Key Skills, Ability and Experience
- Proven experience in a System Administrator, Network Administrator, or similar IT support role.
- Solid understanding of networking concepts (LAN, WAN), SaaS platforms, and cloud-based systems.
- Familiarity with system security practices, including intrusion detection and data backup/recovery.
- Experience with Cisco Meraki, MDM platforms, and enterprise IT tools.
- Strong problem-solving skills and a proactive, resourceful approach to troubleshooting.
- Excellent communication and interpersonal skills.
- Experience in retail or supply chain technology environments is a plus.
- Professional certifications (e.g., Microsoft Certified Systems Administrator (MCSA), CompTIA Network+) are advantageous.

Our Fellow ‘Speccies’ Enjoy
- Generous vacation allotment and 1 paid volunteer day
- 1 extra paid day off and an eyecare voucher on your birthday
- RRSP matching
- Quarterly performance bonus
- Healthcare spending account
- Health and dental benefits effective on your first day
- Team and company social events

Behaviours We Value
- Collaborative: We work together as one Specsavers to deliver our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

Our Hybrid Work Model

Be part of the dynamic culture Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer