Collaboration Technologies Support Specialist
2 weeks ago
**Job Description**:
**What you will do**
- Second level support for Microsoft 365 products with a focus on SharePoint Online
- Second level support for SharePoint 2019
- Responding to and coordinating the resolution of complex infrastructure incidents to restore business services. Conducting root cause analysis for complex incidents and documenting results
- Protecting information systems and data by ensuring their availability, authentication, confidentiality and integrity using appropriate methods, tools and procedures
- Acting as a technical escalation point for other Canada Technology teams and takes lead on sensitive issues that require immediate escalation and attention
- Providing current state and how-to information to assist the business in appropriate technology adoption
- Serving as a specialist on highly complex technical projects providing planning, concept development, design and installation
- Analyzing and identifying automation opportunities for current operational practices
**What you will bring**
- Operational risk knowledge related to working in a complex shared services environment
- Proven ability to manage multiple simultaneous projects and deadlines
- Effective communication and relationship building skills
- Ability to articulate ideas, verbally and in writing, to a range of individuals within the organization regardless of level
- High level of customer centric outward thinking
- Previous experience analyzing, designing and delivering complete, mature technical solutions
- 5 years in a similar technology role
**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._**
**Be your best at Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
***
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._
**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.
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