Rapid Care Counsellor

**Navigate Complexities. Create Change. Together. **This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals, improve their well-being, and build readiness to navigate and access support in the community.

At CUPS, we work with clients who are experiencing the combined effects of poverty, trauma and systemic marginalization. They have often experienced, and continue to experience, significant trauma and complex circumstances. We meet people where they are in their journey and support them through low-barrier access to services and a trauma-informed approach.

Many of the clients who come through CUPS have multiple complexities and barriers to navigate while accessing care. We show up the same for everyone who walks through our doors. Whether someone is in crisis, carrying traumas, actively engaged in addiction, experiencing homelessness, or any other complexities at play, we afford every person dignity in their interactions with us.

Mental health counsellors are responsible for providing counselling and case management for clients who participate in CUPS programming and are connected to the CUPS Health Clinic. The mental health counsellor will provide individual and group counselling, complete outcome assessment and collaborate with internal and external resources as needed to support client goals. CUPS mental health counsellors work in alignment with CUPS Theory of Change to support participants in their goals utilizing CUPS integrated care services to support participants overall needs to maximize positive participant outcomes.

**Mental Health Counsellors with Rapid Care Counselling** support people who are currently experiencing, have lived experience, or are at risk of experiencing homelessness by offering trauma-informed, on-site mental health support at the time they are needed. RCC proposes to reduce barriers for those seeking mental health support by providing services at external sites to individuals who may face barriers accessing services at CUPS. RCC offers rapid and often same-day access to single sessions, crisis intervention counselling, and ongoing counselling for long-term goals. RCC counsellors collaborate with internal and external partners, supporting equitable access to mental health and social supports that align with participants' goals.

**Leadership**:

- Create an approachable, caring and trauma-informed environment for clients, guests and colleagues
- Operate in synergy with CUPS internal departments, connecting clients to internal resources as desired and beneficial for the client accessing external resources when appropriate
- Act as warden for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIPA and CUPS privacy protocols & values
- Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols while maintaining an active awareness of clients and colleagues
- Promote a culture that reflects CUPS vision, mission, philosophies and values

**Organizational Alignment and Performance**:

- Provide individual and group counselling services to clients based on best practices and a high standard of clinical expertise both in-person and remotely/virtually, onsite and via outreach in the community
- Assess and respond to client needs on a dynamic basis
- Develop a collaborative and growth-based relationship with CUPS SCMH Program Manager to discuss caseload management, performance and client approach effectiveness via ongoing supervision
- Participate in ongoing learning activities and share knowledge with colleagues in service to continuous improvement
- Maintenance of Professional Regulatory Body’s ethics, competency, and developmental standards
- Create, maintain and update progress notes, consent forms, assessments and all other documentation required
- Accurately enter all required data points in organizational & external databases (i.e. client contacts and outcome measures) and participate in program research as required

**Stakeholder Relations**:

- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues and external service partners to strengthen communication flow and cross-program understanding
- Participate in CUPS organizational initiatives and events as an engaged stakeholder in organizational culture
- Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

**Background required**:

- Master’s Degree in Social Work or Psychology (or equivalent) with three years experience in Mental Health Counselling and currently registered, in good standing, with a Professional Regulatory Body
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