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Customer Service and Administrative Support Agent

2 weeks ago

Greater Sudbury, Canada Everguard Full time

TEXTE FRANÇAIS SUIT

**RESPONSIBILITIES**
- Respond to counter service
- Maintain and execute the work schedule of Field Service Technicians
- Generate customer work orders and communicate with field service technicians/operations to ensure all service requirements are met
- Assist technicians with customer inquiries and service inspections
- Quotation and invoicing of orders and service works
- Produce fire inspection reports and certificates
- Maintain up-to-date customer information, product information and other related information in the ERP
- Process billing
- Ensure high levels of internal and external customer service through prompt response to inquiries and requests
- **Strong Focus** to Assist Accounts Receivable and Accounts Payable functions with tasks such as:

- Complete new account request forms for vendors
- Complete new supplier forms for our customers
- Provide banking information to the customer for payments
- Enter new customers into syspro
- Accept payment by credit card and validate the payment
- Contribute to the team effort by accomplishing related results, as required
- Communicate and cooperate with supervisors and colleagues

**SKILLS**
- Professional
- Highly motivated
- Self-starter
- Keen attention to detail
- Exceptional customer service skills
- Strong communication and interpersonal skills
- Ability to work both collaboratively with team members, as well as independently
- Deliver high-quality service and support
- Demonstrate strong organizational skills
- Ability to address changing situations and priorities
- Knowledge of computerized accounting systems and Microsoft Office is a must

**QUALIFICATIONS**
- Bilingualism required
- A minimum of 1 years’ experience in a busy office environment
- Educational background in office administration is be preferred
- Combinations of education and experience will be considered

Everguard offers a competitive compensation and benefits package. If you are excited by the opportunity to contribute to a highly successful and growing company and are interested in being part of a dynamic team, we want to hear from you. We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.**RESPONSABILITÉS**
- Répondre aux service comptoir
- Maintenir et exécuter le calendrier de travail des techniciens des services sur le terrain
- Produire les bons de travail des clients et communiquer avec les techniciens/opérations de service sur le terrain pour s'assurer que toutes les exigences de service sont remplies
- Aider les techniciens à répondre aux demandes des clients et aux inspections de service
- S'occuper de la cotation et facturation des commandes et travaux de service
- Produire des rapports et des certificats d'inspection incendie
- Maintenir l'information client, l'information produit et d'autres informations connexes à jour dans l'ERP
- Traiter la facturation
- Assurer des niveaux élevés de service à la clientèle interne et externe grâce à une réponse rapide aux demandes de renseignements et autres demandes diverses
- **Forte concentration** à assister les fonctions des comptes débiteurs et créditeurs avec des tâches telles que:

- Remplir les formulaires de demande de nouveau compte pour les fournisseurs
- Remplir les nouveaux formulaires de fournisseurs pour nos clients
- Fournir des informations bancaires au client pour les paiements
- Entrer de nouveaux clients dans syspro
- Accepter le paiement par carte de crédit et validez le paiement
- Contribuer à l'effort d'équipe en accomplissant des résultats connexes, selon les besoins
- Communiquer et coopérer avec les superviseurs et les collègues

**COMPÉTENCES**
- Professionnel
- Très motivé
- Autodidacte
- Une attention particulière aux détails
- Compétences exceptionnelles en matière de service à la clientèle
- Solides compétences en communication et en relations interpersonnelles
- Capacité de travailler à la fois en collaboration avec les membres de l’équipe et de manière indépendante
- Fournir un service et un soutien de haute qualité
- Démontrer de solides compétences organisationnelles
- Capacité de faire face à l’évolution des situations et des priorités
- La connaissance des systèmes comptables informatisés et de Microsoft Office est un must

**QUALIFICATIONS REQUISES**
- Le bilinguisme est essentiel
- Un minimum d'un an d’expérience dans un environnement de bureau occupé
- Une formation en administration de bureau est préférable
- Les combinaisons d’études et d’expérience seront prises en compte

Everguard offre une rémunération et des avantages sociaux compétitifs. Si vous êtes passionné par l'opportunité de contribuer à une entreprise très prospère et en pleine croissance et que vous souhaitez faire partie d'une équipe dynamique, nous souhaitons vous entendre. Nous