Guest Services Representative

7 days ago

Cochrane, Canada Bow RiversEdge Campground Full time

**THE OPPORTUNITY**:
**GUEST SERVICES TEAM MEMBER**, Bow RiversEdge Campground

Reports to General Manager

**THE ORGANIZATION**:
Bow RiversEdge Campground Society (BRECS) succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of community and guest service experience that extends far beyond the campground.

Our organizational culture is built on professionalism. Our skillsets are as diverse as our campground guests, but we all have a singular focus: a belief that teamwork delivers the best results.

At Bow RiversEdge Campground, our mission is simple - we serve with our hearts to provide a premier RV experience to all guests. A seasonal summer position here will provide you with excellent experience and invaluable exposure to one of Canada’s first non-profit campgrounds that invests proceeds back into the community - in beautiful Cochrane, Alberta.

**THE ROLE**:
The Guest Services Team position is responsible for assisting in the managing and coordinating of activities for the Guest Services Office to ensure outstanding guest satisfaction and maximize campground success. This is a seasonal position as we are open April 1 - Oct 31. Job location is Cochrane, Alberta.

**ACTIVITIES**:
The duties of the Guest Services Team include, but are not limited to the following:

- Create a welcoming environment for our guests.
- Register guests and assign spaces, accommodating special requests whenever possible.
- Complete pre-registration and booking of space for reservations/guest arrival.
- Facilitate check-ins and check-outs.
- Manage the front office appropriate to the position under the direction of management.
- Be knowledgeable of campground property, amenities and area attractions.
- Maintain correct procedures for campground accounting, credit control and handling of financial transactions including laundry and convenience food services under the direction of management.
- Strive to increase the level of guest satisfaction by delivery of an improved product through employee/guest interaction and quality image.
- Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
- Provide a professional image at all times through appearance and dress.
- Other duties as assigned.

**COMPETENCIES WE ARE SEEKING**:

- Must have excellent communication skills and written skills in English.
- Excellent organizational, leadership, interpersonal and administration skills.
- Flexibility and proven track record working in a team environment.
- Demonstrated knowledge of customer service and a genuine desire to exceed guests’ expectations.
- Proficient or familiarity with computerized systems (including databases, spread sheets, websites, & word processing). Considered an asset to have experience with reservation systems.
- Present a high degree of professional work ethic and image.
- Availability to work days and evenings; including weekends and holidays.

**Job Types**: Full-time, Part-time, Casual, Seasonal
Contract length: 7 months

Pay: From $19.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- What is an example of outstanding customer service?

Work Location: In person

Application deadline: 2025-03-17
Expected start date: 2025-03-25

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