Account Manager

Company Description
**Work smart, have fun and make an impact**

**EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

**Job Description**:
We are looking for an Account Manager - ESG/Procurement programs to join our team

Sustainable procurement has gained in importance and maturity over the past decade and is at the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a purpose-driven, digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.

Your primary responsibilities will include (but will not be limited to):
Customer Success and Strategic Account Management:

- Manage a portfolio of customers, ensuring they maximize the value they get from the EcoVadis solution and maintain a high level of satisfaction and engagement with the service and tools
- Advise customers on the implementation building blocks of their sustainable procurement program throughout their lifecycle. Partner with them to help them adopt and integrate EcoVadis in appropriate processes and tools. Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management
- Guide customer invitation of supplier rating assessments on a systematic basis to drive adoption of product and services and sustainability impact
- Build advocacy among customers; Establish and maintain strong relationships with customer project managers, decision makers, and executive sponsors throughout the customer lifecycle
- Develop a customer program plan and act as the main point of contact for your accounts, providing proactive and reactive project management support and resources
- Liaise between customer and EcoVadis teams (sales, sustainability, operations) to solve customer challenges and find opportunities and solutions
- Promote upsell of additional services when needed
- Successfully manage contracts renewals
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met

Other:

- Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs
- Lead and/or support a variety of Customer-focused projects
- Teamwork, peer-coaching, and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

**Qualifications**:

- 5+ years successful customer management, account management, or consulting experience acquired in a fast paced environment
- Excellent communication skills (Both written and verbal)
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Excellent excel and data analytical skills
- Computer literate (MS office, Google Suite, Project management tools )
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Thrives in a fast paced, ever-changing, environment
- Passionate about sustainability

Additional Information

Beginning: ASAP

Full time position (permanent after probation)

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Canada is full of talented professionals who are experienced in sustainability, customer success, sales, onboarding and marketing and all share a desire to change the world, one customer at a time.

**In return for your expertise and energy, we offer**:

- Casual and very friendly work environment
- Opportunity to work in a truly international atmosphere
- Base salary + variable compensation plan
- GRSP and TFSA matching program available
- Health, Wellness, and Dental Benefits
- Life Insurance, Critical Illness, Accidental death, long-term disability insurance
- Flexi-time
- Home office allowance program
- Work from home & work from anywhere policy
- Employee referral bonus policy
- Paid employee volunteer day
- Access to online learning library
- Free virtual Yoga/Pilates
- Virtual and in-person team building events