IT Operations Specialist

**Department**

Corporate Services

**Affiliation**

Non-Union

**Compensation Range**

$84,238.00 - $105,298.00

**Job Summary**

Reporting to the Manager of Client Services, the IT Operations Specialist is responsible for ensuring the reliability, security and efficiency of the Town’s end-user hardware and software. This role will be the lead on various small-medium sized IT projects and will on occasion be seconded to focus on those projects for weeks at a time. The IT Operations Specialist works closely with all departments to implement technological solutions that align with municipal goals and improve service delivery. This position responds to 2nd and 3rd level technical support requests. The IT Operations Specialist will be required to spend one week each month in an on-call rotation for after hours support.

**Job Duties Include**

Job Duties Include Supports
- Reviewing, recommending, planning, and coordinating yearly asset replacements for all corporate technology resources, including but not limited, to desktops, laptops, monitors, printers, TVs, audio visual equipment and peripherals.
- Asset management of all corporate technology assets.
- Creation and maintenance of the corporate standard desktop/laptop image(s)
- Creating and conducting training sessions
- Creating process documentation and checklists for all repeatable processes.
- Software license management and compliance.
- Microsoft Intune administration -device management, app management\deployment, Windows updates, policy deployment, Autopilot, etc.
- Administration of IT Service Management System (ITSM) (includes Service Desk, Reporting, Inventory, Asset Management, etc.)
- Administration of remote assistance tool
- Heavy involvement in the technology requirements and support of the Town’s Municipal Elections, including device security and setup.

Qualifications/Skills
- Post-Secondary degree or diploma in Information Technology or related discipline (3 years)
- Minimum of 5 years of experience working as an IT Support Professional in a large scale, multi-site, unionized environment
- Certifications required to demonstrate continued education such as Comp TIA A+, ITIL, MCSA, COBIT is an asset
- Knowledge and proven experience working with Microsoft 365, Microsoft Windows, Microsoft Active Directory (Entra), Microsoft Exchange, Microsoft Intune
- Microsoft Intune Administration: Proficiency in using Microsoft Intune to manage laptops and desktops
- Demonstrated ability to develop and successfully deploy workstation images
- Experience administering an ITSM tool
- Experience administering a remote management tool is an asset.
- Knowledge of Trend Micro is an asset
- Networking, Cloud Technologies: Understanding of network protocols, cloud environments and audio/visual technologies
- Forward thinking and staying on top of current technology
- Experience with web technologies include Oracle WebSphere, Tomcat, HTML, ASP
- PowerShell Scripting: Ability to automate tasks and manage configurations using PowerShell
- Monitoring and Reporting: Skills to use tools for monitoring and reporting on system performance
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently
- Communication: Strong verbal and written communication skills to interact with stakeholders and team members
- Project Management: Capability to plan, execute, and oversee projects
- Collaboration: Working effectively with other administrators, network and security staff, and key stakeholders
- Independence: Will receive guidance from Manager, however, this role will be the technical lead and point person with all tasks that are assigned
- Customer Service: All-star customer service skills and the ability to communicate with a wide range of customers
- Adept at reading and interpreting technical documentation and statistical information.
- Undertake ongoing professional development and must keep abreast of industry standards
- Administrative skills including documentation, asset management and change management

What is Offered to Staff
- Rate of Pay: $84,238 - $105,298 yearly
- Hours of Work: This is a non-union position that works 35 hours per week. The hours of work are Monday to Friday from 8:30 a.m. - 4:30 p.m.
- Benefits: The Town offers full-time staff a comprehensive benefit package with paid sick, vacation and personal leave days; Employee & Family Assistance Program; Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership; plus a defined benefits pension (OMERS pension).
- Hybrid Work Program: The Town offers a Hybrid Work Program. A flexible work arrangement, including the option to work from home some or a majority of the time, is currently a possibility with this position, and can be discussed during the interview process. (confirm with hiring manager if applicable)

**How to Apply**

September 16, 2025

**Equal Opportunity Employer