Service & Warranty Technician

1 week ago

Lethbridge, Canada Stranville Living Full time

**Job Overview**
Our Service & Warranty Technicians are responsible for enhancing the Stranville Living experience by providing in-home, hands-on service to our customers from pre-possession throughout the warranty period. This role requires a strong technical background, excellent problem-solving skills, and a commitment to customer satisfaction.

**Responsibilities**
- Deliver an exceptional experience to our customers.
- Attend appointments, document concerns, and provide solution.
- Provide guidance and education regarding the maintenance and operations of our homes directly to our customers.
- Ability to undertake various types of repairs including but not limited to painting, drywall, caulking and carpentry.
- Complete pre-occupancy touch ups to prepare homes for turnover.
- Work with and maintain relationships with sub-trades and suppliers including coordination of repairs.
- Sufficient knowledge and experience in residential construction to handle various customer inquiries.

**Requirements**:

- Minimum 3-5 years of customer service experience in residential construction is an asset
- Ability to interact with homeowners in a calm, patient, and positive demeanor under all circumstances
- Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc.
- Enthusiastic, positive, and self-motivated with excellent organizational and communication skills
- Strong basic knowledge of residential construction
- Must have hands-on experience working with tools
- Ability to multi-task and work independently in a fast-paced environment
- Valid driver’s license

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$58,240.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Work Location: In person

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