Pre-owned Sales Manager

**Who are we?**

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

**What are we looking for?**

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

At **Midtown Honda**we are seeking individuals interested in the role of **Pre-Owned Sales Manager.** The Used Car Sales Manager under the direction of the General Sales Manager will primarily be responsible and accountable for customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

**Job Qualifications**:

- Degree or Diploma in Business or related field
- Possess a valid OMVIC license
- Minimum of 3 years of experience in automotive management
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication, negotiation, and interpersonal skills
- Valid driver's license with a clean driving record
- High level of integrity and dependability with a strong sense of urgency and results

**Job Requirements**:

- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees.
- Prepares and administers an annual operating forecast and budget for the used-vehicle sales department.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.
- Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
- Maintains vehicle inventory. Monitors customer’s likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
- Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople.
- Conducts daily and weekly sales and sales training meetings.
- Establishes and enforces product-knowledge standards.
- Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
- Helps salespeople close deals.
- Ensures 100 percent turnover of each customer to F&I.
- Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
- Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
- Studies newspaper ads and any other sources available to find good-quality, low-mileage units.
- Enforces an average 45 day turn policy.
- Appraises all incoming used vehicles.
- Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
- Plans and controls the display of used vehicles.
- Establishes and controls wholesaling activities.
- Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
- Assists in the development of advertising campaigns and other promotions.
- Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.
- Approves all paperwork from auctions and provides proper documentation to the office for purchases.
- Notifies the used vehicle department manager of anticipated delivery of purchases.
- Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
- Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units.
- Handles customer complaints immediately and according to dealership's guidelines.
- Attends managers meetings.

**Additional Responsibilities**:

- Directs merchandising and advertising efforts for the sales department in conjunction with senior management. Ensures that the marketing spend is within the budget allocated.
- Ensures that salespeople are informed about