Customer Service Representative

7 days ago

Burlington, Canada TiketFix Full time

**Who is TiketFix**:
TiketFix is an online platform for disputing traffic violations in Canada and the U.S.

We serve motorists, transportation companies and other businesses. Our technology digitally transforms processes, reduces admin work, and provides businesses a web-based managing system. TiketFix is a one stop shop solution to manage traffic violations.

TiketFix is committed to serving motorists by providing a convenient platform to find qualified, and vetted lawyers and paralegals. Our number one priority is security. We govern all the lawyers and paralegals and certify their work. With a vast network of lawyers and paralegals, we provide a simple, effective and peace of mind solution to all our customers

**Job description**:
**RESPONSIBILITIES**:

- Enter Customer requests in the CRM.
- Review accounts to ensure that all transactions are reconciled on a regular basis.
- Auditing tickets, lawyers/paralegals, and other accounts.
- Tracking lawyers/paralegals performance.
- Inside Sales.
- Support Sales.
- Tech savvy. Must be comfortable giving customers instructions on how to use our mobile app and websites over the phone.

**Job Types**: Part-Time, Full-time, Permanent

**SKILLS REQUIRED**:

- Strong communication skills.
- Attention to detail and accuracy.
- Strong analytical skills.
- Ability to exercise judgment.
- Excellent organizational, time management and interpersonal skills.
- Advanced knowledge of MS Office, and Excel.

**KNOWLEDGE REQUIREMENTS**:

- Diploma in Marketing or Law, or related business field preferred but is not a requirement.
- Minimum of 2-4 years of customer service experience.
- Strong verbal and written communication and negotiation skills.
- Professional and polite demeanor.
- Ability to work independently.

**BENEFITS**:

- Casual dress.
- On-site parking.
- Opportunity to improve and acquire new skills.

**SCHEDULE**:

- Day shift
- Monday to Friday
- 9AM to 5PM

**EDUCATION**:
Secondary School (required)

**EXPERIENCE**:
**Customer service**: Min of 2 years (required)

**Work Location**: Burlington

**Job Types**: Full-time, Part-time
Part-time hours: 25-40 per week

**Salary**: $17.00-$20.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 4 years (required)

Work Location: In person

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