Guest Relations Specialist

**Company Mission**:

- Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.
- The Support team makes up a variety of different positions that keep camp running smoothly. Whether it's supporting our ministry for guests and staff, providing excellent customer service and more, the Support team puts in the work behind the scenes.
- The Guest Relations Specialist plays a key role in creating a positive and seamless experience for Muskoka Woods families. This position focuses on caring for parents and guests before, during, and after their time at camp - ensuring that every detail is handled with accuracy, efficiency, and warmth.
In this role, you’ll manage important aspects of the registration process, including payments, personal information, transportation details, and store accounts. You’ll also play an important part in guiding families through the registration and booking process - helping them choose the right program options, answering questions about availability, and assisting with upgrades or add-ons to enhance their child’s camp experience. Your goal is to make every interaction clear, positive, and confidence-building for parents while supporting the overall sales and enrollment goals of the camp.
Beyond day-to-day service, Guest Relations Specialists also help us better understand how families experience Muskoka Woods. They gather and review guest feedback through surveys and conversations, help compile reports, and share observations that support continuous improvement. Contributing to making each summer even better for our guests and their parents.
Guest Relations Specialists may also assist with preparing and distributing reports and coordinating weekly transportation logistics to ensure smooth arrivals and departures. Above all, this role is about providing exceptional service and support to families - helping them feel informed, confident, and excited about their child’s Muskoka Woods experience.
- Staff are required to attend all meetings as outlined during staff training including Cadence and Small Group.

**Skills and Attributes Required**:

- Muskoka Woods is looking for staff whose personal values match the MW Core Values which includes having a passion for working with children and youth.

**Salary Range**:

- $185 - $215 per week plus room and board

**Contract Dates**:
May (remote) - September 4, 2026
- **Please note that the Guest Relations Specialist is required to start training and work remotely in May (flexible start date). Minimum wage will be paid for hourly training and work leading up to the summer. They will then move to the Resort on June 19, 2026 for the remainder of their contract.

**Full Summer Bonus**:
**Essential Functions Required**:

- Be able to help guests and staff in emergencies
- Have the strength and endurance required to maintain constant supervision of guests and/or staff
- Work efficiently for 7-9 hours at a time
- Participate in work projects that involve lifting and carrying 10-30 lbs
- Have the ability to travel around camp with guests
- Communicate clearly and effectively with staff and guests

**Additional Notes**:

- All staff are required to uphold the Muskoka Woods Vision and Mission, Core Values and Aspirations, as well as all policies and procedures as outlined during our Staff Development Week held at the beginning of your contract.
- All Counsellors stay in a cabin with our guests. All other staff stay in shared staff accommodation.
- All Staff are required to live on property in Rosseau, Ontario for the duration of their contract.