Part-time Customer Service Representative

2 weeks ago

Winnipeg, Canada The Pleasant Plumber Inc. Full time

**Part-Time Customer Service Representative (Weekends)**

We’re looking for a **part-time Customer Service Representative** to join our team — someone who’s confident on the phone, sharp with technology, and ready to fight for every job. This position is primarily for **weekend shifts (Saturday & Sunday)**, with **weekday availability required for training**. There are opportunities for additional hours or full-time work in the near future.

**What We're Looking For**:

- Excellent phone etiquette and strong communication skills
- Tech-savvy and comfortable using computers, Google Suite, and apps
- Takes initiative, thinks on their feet, and knows how to secure the booking
- Highly organized with attention to detail
- Able to follow instructions closely and manage tasks independently

**Key Responsibilities**:

- Handling incoming and outgoing calls to book and follow up on jobs
- Coordinating with technicians and updating job schedules as needed
- Logging notes clearly in both customer profiles and shared tracking docs
- Making outbound campaign calls (e.g., membership follow-ups, install check-ins)
- Keeping up with daily and weekly administrative tasks
- Maintaining high customer satisfaction and team communication

**Requirements**:

- Grade 12 diploma
- Clean criminal record check
- Weekend availability
- Weekday availability for training

Experience in customer service, dispatch, or administrative support is an asset — but we’re happy to train the right person who brings a strong work ethic and eagerness to learn.

**Job Types**: Full-time, Part-time, Permanent

Pay: $18.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

**Experience**:

- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)

Work Location: In person

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