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Team Lead, Customer Care

2 weeks ago

Edmonton, Canada Fountain Tire Full time

**Job Overview**

**Duties**
- Lead and supervise the customer care team to ensure high-quality service delivery.
- Train and mentor team members on best practices in customer service and communication.
- Analyze customer feedback and performance metrics to identify areas for improvement.
- Negotiate resolutions for complex customer issues while maintaining a positive relationship.
- Develop and implement project management strategies to enhance operational efficiency.
- Foster a collaborative team environment that encourages open communication and teamwork.
- Monitor team performance, providing constructive feedback to enhance skills and productivity.
- Ensure adherence to company policies and procedures while promoting a culture of excellence.

**Requirements**:

- Proven experience in customer service with a strong understanding of best practices.
- Previous supervisory or leadership experience is preferred.
- Excellent communication skills in English; proficiency in Spanish or other languages is a plus.
- Strong analytical skills with the ability to assess situations and make informed decisions.
- Experience in project management is advantageous.
- Ability to negotiate effectively with customers and resolve conflicts amicably.
- A passion for leading teams and driving results through motivation and support.
- Must be adaptable, organized, and able to manage multiple tasks simultaneously.

Join us as we strive to provide outstanding customer experiences while developing our team's potential

Pay: $16.28-$27.86 per hour

Flexible language requirement:

- English not required

Work Location: In person