Customer Service Supervisor

**Winpak Division** is seeking a **Customer Service Supervisor** to join the **Customer Service Department** in **Winnipeg, Manitoba**. In this role, you will oversee team performance, coaching, scheduling, reporting and daily operations of the department. You will play a key role in fostering collaboration, driving continuous improvement, and supporting a positive, high-performing team environment.

**Key Responsibilities**:

- Lead and motivate a team of employees by providing regular coaching, feedback, and support to help performance and development
- Guide your team through goal setting, checkpoint meetings, and annual performance reviews
- Manage scheduling, attendance, and vacation planning to ensure smooth day-to-day operations
- Review and approve customer service-related expenses, expedited freight requests, and purchase orders within set limits
- Monitor order processing and inventory reports, ensuring accuracy and timely service for customers
- Collaborate with the Manager, Customer Service, to set team goals and drive continuous improvement projects
- Partner with other Supervisors and departments to improve communication, process flow, solve problems, and enhance overall customer experience
- Interact with all levels of the organization to support Winpak’s continuous improvement initiatives, including Kaizens, 5S in the Workplace and Lean Office / Innovation Engineering events
- Support employee training, refresher sessions, and weekly team meetings to keep everyone informed and engaged
- Maintain and update standard operating procedures to align with ISO and SQF standards.
- Foster a positive, collaborative team culture focused on growth, efficiency, and exceptional customer service

**Required Qualifications**:

- 2+ years as a Sales Coordinator or similar sales support role
- Completion of Emerging Leadership Development Program or similar program
- Proficient in MS Office Suite (Outlook, Excel, Word, PowerPoint)
- In-depth knowledge and experience using Movex or similar software
- 2+ years mentoring and training others, fostering an approachable and engaging team environment
- Excellent interpersonal skills, with the ability to build rapport and communicate effectively (verbally and written) with individuals at all levels of the organization
- Exceptional organizational skills, with a proven ability to meet strict deadlines and maintain a high standard of workmanship
- Demonstrated performance as a self-learner, working effectively under mínimal supervision
- Demonstrated effective problem-solving skills in a fast-paced environment

**Preferred Qualifications**:

- A strong understanding of Winpak’s business flow and operational processes would be an asset
- Prior experience within the packaging or manufacturing industry would be an asset

**Additional Details**:

- This position is fully onsite at 100 Saulteaux Crescent, Winnipeg MB
- Work schedule - Monday to Friday, 8:00am - 4:30pm

**Why Winpak?**

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

- Medical, dental, vision & prescription coverage
- Travel coverage
- Disability coverage
- Voluntary life insurance
- Life and accidental death & dismemberment insurance
- Tuition assistance program
- Retirement savings plans
- A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.

INDWD