Customer Success Manager

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, **Power Vac® Greater Vancouver,** is the place for you

**WHO ARE WE?**

Established in 1966, **Power Vac ®** is Canada's only National Air Duct Cleaning company with a network of offices from coast to coast.

**Power Vac ®, Greater Vancouver Area** is a family-owned company that is local and owner-operated with a well-earned reputation for high-quality work and excellent customer service leading the industry in Commercial, Industrial, Marine, and Residential Air Duct Cleaning services. As we are rapidly growing and looking to build a strong team - this is your invitation to join us

**THE OPPORTUNITY**:
We are looking for an ambitious and outgoing individual to join our administration team as a full-time _Customer Success Specialist_ As an Customer Success Specialist you'll serve as the lead point of contact for your assigned book of business. Our team of Account Managers & Customer Success Specialists are focused on developing and maintaining strong, long-lasting client relationships.
- Objectives & Responsibilities of the Customer Success Specialist:_
- Answer and transfer telephone calls to the appropriate individuals
- Serve as lead point of contact for assigned client base ensuring that each customer receives personalized attention and care
- Develop, build and maintain strong long-lasting client relationships.
- Responsible for annual renewal process, preparing proposals and monitoring status of quotations including reviewing quotes before sending externally and following up with submitted quotes for approval.
- Schedule service appointments, provide cleaning notices, and prepare post cleaning reports.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Collaborate with Operations Team and Field Team to assist clients with requests, issues, and any other client needs.
- Adhere to and promote Company’s core values, processes, policies and occupational health and safety protocols.
- Communicate progress of quarterly, monthly, and yearly initiatives to Senior Account Manager and Operations Manager
- Ensure company is aware of changes in external attitudes, opportunities, economic changes or other variables that would affect the funnel and pipeline.
- As necessary, visit clients and attend industry events to capitalize on networking and relationship-building opportunities.
- Publish and manage weekly work schedules for field technicians with the assistance of the Senior Project Manager
- Ensure CRM database is up to date by filing quotations, reports, and invoices accordingly
- Assist in coordinating equipment rentals
- Provide any other coordination and administrative duties as needed.

**OUR IDEAL CANDIDATE**:

- Communicates in a kind and professional manner.
- Previous experience in an Administration, Account Management, Customer Service role or similar.
- Good verbal, written, presentation, consultative selling, project management, conflict resolution and negotiation skills.
- Strong self-motivation, multi-tasking, planning, time management and decision-making skills.
- Strong typing and computer skills including proficiency with various software such as Microsoft Excel and Word. Experience with CRM systems preferred (Salesforce, Housecall Pro)
- Valid BC driver’s license.

**WHAT’S IN IT FOR YOU?**
- Competitive Salary. Power Vac is a Certified Living Wage Employer
- On the job training and opportunity for company paid education.
- A supportive and collaborative work environment with an energetic and engaging culture.
- Flexible Time Off and Scheduling Options with the option of a hybrid work model
- Company social events (Group Outings, Team Lunches, and Christmas Events)
- Benefits Package that includes extended medical, dental after three-months

**INTERESTED IN THE NEXT STEP TO JOIN US?**

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- What has drawn you to this opportunity?
- We operate out of a cozy home office that has its own separate entrance. You would be required to work from here 4 - 5 days per week. Are you comfortable with this?

**Education**:

- Secondary School (required)

**Language**:

- English (required)

Licence/Certification:

- Class 5 Drivers License (required)

Work Location: In person