Night Shift Leader @ Good Co Main
22 hours ago
Do you have a knack for the details that make a hospitality experience great? If you're a natural host, with an emphasis on the details, and a desire to contribute to a great culture where advancement opportunities actually exist () - look no further. Definitely not an office job
POSITION OVERVIEW
As a Server/Shift Leader, you are the face of our business, and ensure that the guest experience consistently meets (or exceeds) expectations. Responsible for food and beverage service, maintaining a clean and inviting environment, and aiming for every new customer becoming a regular. As role models for their colleagues and ambassadors for our brand, Shift Leaders are guided by and live our values: Be Real, Have Fun, Own It, and Grow With Us.
The Shift Leader role is suited to applicants with previous service and supervising experience (serving & bartending). This is a casual position with a variable shift schedule, primarily closing (up to 3am), and is offered as a part
- or full-time role. Shift Leaders will be offered training that supports growth into a management role, with skills that transfer to many other industries
Compensation includes hourly wage and SL guarantee, plus gratuities.
SUPERVISORY RESPONSIBILITY
The Shift Leader acts as the manager on duty during their assigned shifts, supporting team members to provide a great guest experience, providing a shift summary for location management, and may undertake coaching conversations appropriate to the scope of their role.
ESSENTIAL FUNCTIONS
Maintains good communication with Servers, Bartenders and the kitchen team, ensuring the customer experience exceeds expectations
Advises guests of special items, accurately takes drink and food orders, delivers when ready
Acts in quality control capacity for every item served, assesses customer satisfaction at critical service points (at service, immediately after, following meal)
Seeks out opportunities to personalize the guest experience, within acceptable professional parameters
Resolves any issues in line with location processes
Deputizes for the General Manager, acting in a “manager on duty” capacity
REQUIRED SKILLS & EXPERIENCE
Focused on customer experience
At least three years’ prior service experience, and/or one year of leadership
Highly collaborative
Adaptable, able to prioritize and make decisions with agility
Critical thinking skills with an emphasis on cost
- and time-effective solutions
PREFERRED SKILLS & EXPERIENCE
Prior experience in a busy bar/restaurant service role
Knowledge of products (food and beverage) relevant to our brand
Previous supervisory experience is an asset (not industry specific)
All team members can expect a supportive, enjoyable work environment with professional growth opportunities. Full-time employees qualify for extended health and dental benefits, and all employees enjoy a generous discount applicable to all This is Blueprint locations.
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