Helpdesk Technician Tier 2

5 days ago

Saskatoon, Canada Anchor Managed Solutions Ltd. Full time

**About Anchor**

Anchor is an award-winning team recognized as one of the leading IT companies in North America. Anchor works with industry-leading vendors to ensure your business is protected and growing smoothly. We take the Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan.

**About the Job**

**Perks**

Join the Anchor team, where your well-being and growth come first. We help you grow your career alongside working and gaining experience on a fast-paced and highly skilled team. You’ll enjoy:

- Career growth with paid training materials, certification exams, and guided development
- Employee pension plan
- Comprehensive health and wellness benefits
- Daily snacks + team lunches on special occasions
- Community involvement and volunteer opportunities
- A culture built on our core values: Hungry, Humble, Smart

**What you bring to the table**
- A post-secondary degree in Information Technology, Computer Science, or a related field is typically required. A combination of relevant work experience and education may also be considered.
- The following IT industry certifications are an asset and highly preferred: ITILv4, MS-102, MD-102, AZ-900, Network+, Server+, A+, Fortinet Certifications would all be an asset.
- 5+ years of IT Experience.
- 3+ years of experience working with a Managed Services Provider in a Tier 2 capacity or equivalent private sector support role.
- Experience managing and working with the following technologies:

- Windows Server 2016+ (Server+)
- Exchange
- Active Directory
- Firewalls
- VPNs
- Virus and Security
- DNS
- Microsoft Hyper-V
- VMware
- Good working knowledge to administer Microsoft Office 365, Microsoft Modern workplace, and Microsoft Azure AD, including modern authentication methodologies.
- Excellent Customer Service skills. The ability to deal with customers in a professional and courteous manner. Friendly, courteous, and a willingness to solve problems is are a must.

**Key Accountabilities**
- Provide advanced technical support for hardware, software, and network issues escalated from Tier 1.
- Maintain and optimize IT systems, including servers, networks, backups, and workstations.
- Perform updates, patches, backups, and recovery tasks to ensure security and business continuity.
- Document tickets, resolutions, and updates accurately in the ticketing system.
- Create and maintain knowledge base articles and technical documentation.
- Mentor Tier 1 technicians and share best practices across the team.
- Identify opportunities to improve support processes and service efficiency.
- Enforce IT security policies and coordinate with third-party vendors when required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Paid time off

**Location**:

- Saskatoon, SK S7M 5H5 (required)

Work Location: In person

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