Cosmetic Experience Partner

1 week ago

Oakville, Canada Rejuvenation Medical Group Full time

Welcome to Rejuvenation
Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.
Rejuvenation proudly offers career advancement opportunities through ongoing advanced laser, surgical, cosmetic and leadership training to help our STARS soar. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our STARS succeed
Our diagnosis for you is an amazing and fulfilling career Symptoms may include
- Industry perks
- Star pricing on cutting-edge treatments and products
- Close-knit teams
- Fun and inclusive monthly challenges with incredible prizes
- Continuing education opportunities
- Flexibility and a healthy work-life balance
- Supportive management team
- Opportunity for internal growth
- Comprehensive health benefits
- And so much more

Role Overview
As a Cosmetic Experience Partner, you will be the first point of contact for individuals seeking cosmetic treatments at our clinic. Your role is critical in ensuring that potential clients receive exceptional service from their first inquiry through to consultation booking and follow-up. You will handle all cosmetic-related inquiries with professionalism and provide expert guidance on available treatments and skincare products.
This role requires someone who can influence and support a client care approach that is focused on delivering an exceptional, full-service experience. You will be responsible for ensuring that every interaction, from initial inquiry to post-consultation follow-up, is personalized, seamless, and aligned with our commitment to excellence.
Role Objectives
The Cosmetic Experience Partner responsibilities include, but are not limited to:

- Maintain a polished, professional, and approachable presence that reflects the high standards of our clinic and helps foster trust and confidence with clients.
- Provide a high-touch, concierge-level experience to every client.
- Guide potential clients through the booking process with thoughtful, informed communication.
- Ensure timely and personalized follow-up after consultations to support client satisfaction and continuity of care.
- Share expert knowledge of our services and products, tailoring recommendations to each client’s unique goals.
- Work closely with practitioners to ensure smooth scheduling and communication.
- Keep detailed and accurate records to support seamless client journeys and internal coordination.

Role Qualifications
- Experience: 2+ years in a similar role
- Industry Knowledge: Experience within the cosmetic industry is preferred but not mandatory. Strong telephone sales skills may be equally valuable.
- Communication Skills: Excellent verbal and written communication abilities
- Technical Skills: Proficiency in maintaining and updating a CRM system
- Attention to Detail: Strong organizational skills and attention to detail
- Additional Assets:

- Experience in a telephone sales role is considered an asset
- Ability to work in a fast-paced environment while managing multiple inquiries and follow-ups effectively

Employee Equity and Accessibility Statement

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