Barista

**March 2018**

**Job Profile**

**Barista 2 - Canada**

**Job Code: UF7085**

**JOB OVERVIEW**:
The Barista 2 will provide exceptional customer service while making hand-crafted, quality beverages. Baristas take orders and make coffee, tea and other drinks to customer specifications. Baristas will also operate cash registers and credit card machines. Baristas field customer complaints or questions while working to maintain good customer relations and speedy delivery of all beverages. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

**General Responsibilities**:

- Greets customers, take orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea, chai, fruit blend drinks, etc. while considering customer specifications.
- Works to maintain good customer relations and speedy delivery of all beverages and food items.
- Arranges coffee bar/cart supplies and cups/mugs to make attractive displays.
- Maintains bar/cart area in a neat and sanitary manner.
- Often cleans coffee machines, restaurant areas, restrooms and preparation areas.
- Records all sales, collects money, operates a cash register and follows all cash-handling procedures as required.
- May sell food items.
- May operate a cash/credit card/electronic payment register.
- May maintain inventory, stock, and requisitions as well as complete assigned tasks from management every day.
- Attends training programs (classroom and virtual) as designated.
- Attends all allergy and foodborne illness in-service training.
- Complies with all company safety and risk management policies and procedures.
- Complies with all Sodexo HACCP policies and procedures.
- Participates in regular safety meetings, safety training and hazard assessments.
- Reports all accidents and injuries in a timely manner.

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- May perform other duties and responsibilities as assigned.

**Job Qualifications**:
**Experience/Knowledge**:

- May be enrolled in a secondary educational institution or working towards high school equivalency (GED), but is not required.
- Must meet the minimum age requirement to work in the province or territory where the job is located
- Customer Service related work experience preferred
- Knowledge of food preparation, sanitation, standards, and inventory control systems preferred.
- No previous work experience required.

**Skills/Aptitude**:

- Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
- Ability to maintain a positive attitude.
- Ability to communicate with co-workers and other departments with professionalism and respect.
- Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
- Ability to use a computer.
- Ability to provide clear directions and respond to employees.
- Basic food-handling skills.
- Bilingualism (English / French) may be required, depending on location.

**License/Qualifications**

**Certifications**: None.
- Starbucks Baristas will be required to be certified.

**General Qualifications**:

- Willingness to be open to learning and growing.
- Maturity of judgment and behaviour.
- Maintains high standards for work areas and appearance.
- Must comply with any dress code requirements.
- Maintains a positive attitude.
- Ability to work a flexible schedule helpful.
- Must be able to work nights, weekends and some holidays.

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- Complies with all Sodexo time and attendance policies and/or client operating hours.

**Physical Requirements**:

- Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
- Significant walking or other means of mobility.
- Ability to work in a standing position for long periods of time (up to 8 hours).
- Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 15.88 kilograms /

35 pounds and occasionally lift/move 22.68 kilograms / 50 pounds. May use mechanical aids to lift more than 22.68 kilograms / 50 pounds.

**Working Conditions (may add additional conditions specific to defined work location)**:

- Generally in an indoor setting; however, may participate in outside activities and events.
- Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
- While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
- The noise level in the work environment is usually moderate to loud.

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**Unit Description**: Identify unit-specific job tasks and qualifications in relation to this job. L