Customer Service and Sales Representative

1 week ago

Moncton, Canada Simplr Full time

**Bilingual Customer Care Representative, Work at Home (New Brunswick, Canada)**

This position is a work at home position in New Brunswick

You will:

- Answer incoming calls from customers regarding their insurance policies
- Walk customers through claim procedures when necessary
- Provide 1 call resolution
- Ensure all company required procedures are followed
- Provide pertinent and timely information to all customers
- Offer upgraded products/services to customers

REQUIRED QUALIFICATIONS:

- MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH (read and write)
- At least 1 year of customer service experience
- Excellent customer service and communication skills
- PC literacy (Windows, web navigation) and 25 WPM typing skills
- Must be able to work a flexible schedule
- Must be located in New Brunswick

PERKS:

- Keep the same shift for 6 months
- Two weeks of vacation, three sick days and three personal days yearly
- Two consecutive days off weekly
- Full benefits after 30 days

EARNING POTENTIAL:

- Base hourly Rate (English): $17.80
- Base hourly Rate (Bilingual): $20.80
- The hourly incentive for hours worked after 5 pm and weekend shifts: $0.50
- Monthly Bonus plan: Up to $600/month

Représentant du service à la clientèle

Vos tâches:

- Répondre aux appels entrants des clients concernant leurs polices d’assurance.
- Accompagner les clients à travers les procédures de réclamation, au besoin.
- Résoudre les problèmes des clients en un seul appel.
- Effectuer un suivi auprès des clients, au besoin, par courriel ou téléphone.
- S’assurer que toutes les procédures requises par l’entreprise sont suivies.
- Fournir des renseignements pertinents et en temps opportun à tous les clients.

Qualifications requises:

- Au moins une année d’expérience dans le domaine du service à la clientèle
- Excellentes habiletés de communication, en français et en anglais, (oral et écrit) et être orienté vers le service à la clientèle
- Connaissances en informatique (Windows, web, etc)
- Dactylographie: un minimum de 25 mots par minute
- Dois être capable de travailler selon un horaire flexible.

Avantages:

- Même quart de travail pendant six mois
- Deux semaines de vacances, trois jours de congé de maladie et trois jours de congé personnel par année
- Deux jours de congé consécutifs par semaine
- Avantages sociaux complets après 30 jours

Potentiel de Rémunération:

- Taux horaire de base (anglais) : 17,80 $
- Taux horaire de base (bilingue) : 20,80 $
- Prime horaire pour les heures travaillées après 17 h et les quartsde fin de semaine : 0,50 $
- Régime de primes mensuelles : Jusqu’à 600 $/mois

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