Front Desk Agent
1 week ago
**POSITION TITLE**: Front Desk Agent - Part Time
**DEPARTMENT**: Infrastructure
**CLASSIFICATION**: MGO-02
**SALARY RANGE**: Starting at $21.34 Per Hour
**POSITION TYPE**: Part-time, Permanent **(Minimum 25 Hours Per Week)**
**LOCATION**: Saskatoon
**ACCOUNTABLE TO**: Infrastructure Operations Manager
**Brief Overview**:
Métis Nation - Saskatchewan (MN-S) is seeking a dedicated team player committed to delivering high-quality service to support the objectives of MN-S and will provide a range of guest services as a Front Desk Agent.
MN-S is seeking dedicated and detail-oriented staff to join our team at a new 30-unit building located in downtown Saskatoon, which is designed to accommodate Métis Citizens travelling to Saskatoon for medical appointments and other needs.
**Key Responsibilities**:
- Guest check-ins/outs: register guests, assign parking.
- Review hotel procedures, rules and policies with guests.
- Address general security issues.
- Run daily end-of-shift audit reports and routine reporting.
- Distribute and collect guest satisfaction surveys.
- Maintain an inventory of vacancies, reservations and room assignments.
- Maintain and replenish housekeeping supplies and amenities as needed.
- Report maintenance issues or safety hazards.
- Respond promptly and courteously to general inquiries or guest requests.
- Adhere to all safety, OH&S and hygiene standards.
- Ensure compliance with hotel policies and procedures.
- Address and resolve any housekeeping concerns.
- Other duties as assigned by the Infrastructure Operations Manager.
**Qualifications**
- Education: High school diploma or equivalent.
- Experience: A minimum of two years in front desk, administration, or hotel settings.
- Hospitality experience or training is preferred.
**Knowledge and Skills**:
- Ability to understand and follow verbal and written instruction
- Knowledge of Métis culture
- Excellent communication skills
- Knowledge and experience working with computer software systems
- Ability to post and balance charges accurately
- Basic accounting knowledge
- Ability to lift and carry up to 50 pounds
- Physical ability to perform general cleaning tasks involving squatting, twisting, bending, and kneeling
- Working knowledge of hotel operations methods and techniques, Ability to work alone and independently
- Capable of climbing ladders and working from heights
- Trustworthy and reliable
**Additional Information**:
- Valid Saskatchewan driver’s license and access to reliable transportation.
- Must undergo a Criminal Record Check with the Vulnerable Sector.
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