Case Manager

**Hi. We’re Trellis.**

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing

**Our Values**

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.
- ** Courage**: We willingly embrace growth, and don’t see it as optional
- ** Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported
- ** Learning**: We choose to grow through uncertainty, even when the status quo feels easier
- ** Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

**What Trellis Offers**

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

- Flexible Health & Wellness Benefits
- RRSP Group Savings Plan
- Free and confidential support through the Employee & Family Assistance Program
- Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
- Ability to swap statutory holidays for other days of importance to you
- Consistent Training & Development Opportunities
- Diversity and Inclusion embedded into everyday practice.**We’re Trellis - always growing and we’re looking for passionate people who want to grow with Trellis**

**The Role: Case Manager (Full-time)**

The Case Manager provides flexible, compassionate, and client-centered support to youth, focusing on their unique goals and strengths. Working from a relational and inclusive approach, Case managers build positive, trusting connections with youth and their Family and Natural Supports (FNS) to foster long-term stability, cultural belonging, and well-being.

Each Case Manager manages a caseload and supports youth in key areas like mental and physical health, education, employment, housing, life skills, and social inclusion. They reduce barriers to services, advocate for access to system supports, and create safe, meaningful opportunities for youth to thrive. This includes facilitating connection and reunification with FNS, supporting youth through challenging transitions, and navigating complex systems.

A core focus of the role is helping clients reconnect with and strengthen their relationships with Family and Natural Supports (FNS) to build long-term stability, cultural belonging, and a sustainable support network.

This position offers a 37.5-hour flex week, which includes a **minimum of two evenings per week**, and may include **occasional weekends**, to reflect the needs of youth and families and remove barriers to connection and support.

**Key Tasks & Responsibilities**:
**Client Support & Case Management**:

- Build strong, non-judgmental relationships with youth using empathy, inclusion, and a strength-based, client-centered approach.
- Support clients with goal setting, life skills, and navigating systems related to housing, employment, education, mental health, and addictions.
- Advocate for access to culturally safe, identity-affirming resources, including 2SLGBTQIA+ and Indigenous supports.
- Maintain accurate and timely documentation, including intakes, case notes, and goal plans.
- Respond to crises and facilitate difficult conversations when needed

**Family & Natural Supports (FNS)**:

- Actively identify, engage, and strengthen relationships with youth’s Family and Natural Supports.
- Promote inclusive, culturally meaningful connections that support long-term stability and belonging.
- Facilitate visits, communication, and involvement in case planning and celebrations.
- Mediate conflict and support healthy boundary-setting between youth and family members.
- Advocate for families and connect them to appropriate community-based resources.

**Housing & Life Skills**:

- Help clients (and FNS when applicable) find and maintain safe, affordable