Seasonal Overnight Member Services Representative

3 days ago

Ottawa, Canada Planet Fitness - Taymax Group Full time

Bank Street

99 Bank St, Ottawa, ON K1P 1H4, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
- All interested Applicants must be able to work mid-December through the end of March_.*_

Job Summary

We are looking for a part-time Seasonal Member Services Representative to join our team This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential

**Responsibilities**:
- Greet members, prospective members and guests, providing exceptional customer service.- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.- Check members into the system.- Take prospective members on tours.- Sign up new members calculating rates and monthly payment amounts.- Assist the Club Manager in counting the out the drawer as needed.- Facilitate needed updates to member’s accounts.- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.- Assist in maintaining the neatness and cleanliness of the club.- Completing daily assigned within first hour of your shift- Helping complete priority cleaning list each day- Completing walk-around and bathroom checks periodically- Helping complete any special cleaning projects as needed.- Other duties and responsibilities based on club needs.

**Qualifications**:
- Must be 18 years of age or older.- High School diploma/GED equivalent required.- Customer service background preferred.- Basic computer proficiency.- Punctuality and reliability is a must.- Ability to work independently as well as part of a team.- A positive, upbeat attitude and a passion for fitness and health- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.- Strong listener with the ability to empathize and problem solve.- Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands- Continual standing and walking during shift.- Continual talking in person or on the phone during shift.- Must be able to occasionally lift up to 50 lbs.- Will occasionally encounter toxic chemicals during shift.
- All interested Applicants must be able to work mid-December through the end of March_.*_

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

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