Front Desk Agent

2 weeks ago

Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time

**Front Desk / Guest Services Representative**positions are available at the **Quality Inn & Suites** **Vancouver Downtown**. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude.

While standard duties include guest check-in and check-out, in this position you will also be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out, take and check room reservations, and have constant guest relations.

**Abilities required**

  • Knowledge of ChoiceAdvantage property management system
  • Prior Hotel Front Desk experience is an asset
  • Knows how to balance the batch with PMS.
  • Run all night audit reports and report any discpreancies to the managers.
  • Post any late charges not posted by previous shifts.
  • Maintain a balanced float assigned by the hotel and balance the all transactions at the close of each shift
  • Excellent knowledge of the city, restaurants, shopping and attractions
  • Able to communicate with guests in a pleasing manner in a variety of situations
  • Ability to work well under pressure in a fast-paced environment
  • Strong organization skills and able to multi-task

Must be a people person, but most of all, you must be able to work well in a team environment.

The ability to speak additional languages is an advantage.

  • _Not a temporary position; looking for long term_
  • _Please make sure you qualify for the position before applying_

**Additional Information**

**Job Types**: Full-time, Part-time, Permanent

Pay: From $20.00 per hour

**Benefits**

  • Dental care
  • Extended health care
  • Paid time off

**Experience**

  • Front desk: 1 year (preferred)

Work Location: In person

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