Technician Iii, Customer Field Service

**At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.** **Purpose** The incumbent will be a member of the customer field service staff, performing customer field service activities including meter reading, move ins/outs, disconnects, meter installs & maintenance, and emergency response. Performs work in accordance with Company, regulatory and safety procedures. This position is responsible for completing work orders in sequence based on provided schedule; work will be completed and tracked via checklists and proper documentation recorded on iPads (i.e., leak form, gas smell form, etc.). The incumbent will create new work orders as needed to complete follow ups, and conduct redlining of any changes to assets. May serve in a Lead role/Training of junior personnel The incumbent may be required to perform service and maintenance activities on all makes and models of residential and light commercial appliances, and may occasionally be required to install replacement gas appliances (e.g., HVAC) (this is NY/NB only). **Accountabilities** **Customer Field Service** - Monitor notifications from Click tool on iPad to stay up to date on schedule changes throughout the day - Complete work orders in sequence based on schedule provided to meet appointment blocks, optimize driving routes, and minimize the need for rescheduling to the following day - Notify dispatch when a job can't be completed so it can be ""unscheduled"" - Complete all work tracking in real time for all events/actions on the iPad and create new work order if follow up work is required - Complete/populate checklists and ensure proper documentation is recorded on iPad (i.e., leak form, gas smell form etc.) - Manage assignment of materials and resources to appropriate financial codes (WBS codes in SAP) - Create new work orders if follow up work is required, as necessary create work order for any new materials including meters - Conduct redlining of any changes to assets using GIS tool on the iPads to capture accurate and complete view of asset location and components **Emergency Response** - Mandatory participation in an after-hours on-call rotation - Manage emergency call site until back-up arrives **Accountabilities Continued** **Meter Work** - Perform meter reading, move ins/outs, disconnects, meter installs & maintenance - Manage and operate the meter shop (business dependent) - Investigate meter/billing complaints **Appliance Inspections** - Perform appliance inspections in the field to ensure compliance - Interact with Public Safety officers - Interact with Contractors and customers **Appliance Service and Maintenance** - Perform annual maintenance program on residential appliances - Perform service calls and trouble shoot residential appliances - Provide coaching to business allies on all aspects of appliance installation and service **Misc.** - Where applicable, assist with Locate activities and Leak Survey (business dependent) **Education and Experience** - A sound track record as a safety conscious individual in the industry. - A recognized G2 (working towards G1) Gas New Brunswick gas Technician license is required - Demonstrated experience in the installation, maintenance and service of gas fired equipment. - Must be a Team Player. - Self-motivation is a critical asset for this position. - Excellent communication and interpersonal skills are a must. - Knowledge of emergency response procedures and experience is an asset. - Knowledge of utility operations is an asset. - Hold a valid driver’s license that is in good standing. **Years of Experience** Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. Our Mission We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose. Our Vision We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes. Our Guiding Principles - Customer Centric - Integrity - Entrepreneurial - Teamwork - Owner mindset - Outcome focused - Continuous learning **What we offer** Collaborative environment with a genuine flexible working policy Share purchase/match plan A defined contribution savings plan Leadership Development Program Volunteer paid days off Employee Assistance Program Achievement fund Group Benefit Plan Variety of H