Rental Maintenance Manager

**About us**

Hope Street is a third-party residential Property Management firm with offices in Calgary, Edmonton, and Vancouver. We put our Team first, because if we don't look out for each other, we can't look after our Clients. Our Clients rely on us to help improve and maintain the value of their investment properties. Our Tenants rely on us to provide them with appropriate standards of living.

Our strength is our team - our industry is challenging, but we face those challenges together.
- **Maintenance Handyman/woman - Part Time**_
- Are you a handyman (or woman) with great people skills? Looking for an opportunity to meet new people every day? Do you want to provide tenants with better, safer places to live, while improving the value of the homeowner's investment? Do you want to work with the latest technology?_

**Position Summary**
This position is a key member of Hope Street’s in-house Maintenance Team. They are the boots on the ground. They provide and coordinate resources to mitigate damage, preserve and enhance the rental investment asset.

This is a customer service job first and foremost, so communication skills are just as important as handyman skills. We provide the latest technology to make “paperwork” easy and nearly instant. Our Maintenance Team is 99% paperless.

**Your Day-to-Day**
- Work flexible hours, 20 hours a week with at least one day on the weekend, and two days a week evening hours.
- In and out of multiple properties, (mostly North side of Edmonton and area) and our Edmonton office
- Respond to service requests and complete work orders as quickly, safely, and efficiently as possible;
- Communicate effectively with Hope Street Team, Landlords, Tenants, and external stakeholders;
- Perform the bulk of work when it is within your capacity and skill;
- Coordinate work with trades and specialists when necessary;
- Represent Hope Street to tenants and Landlords in a professional way, consistent with standing policies and direction from management;
- Continuously update our cloud-based management software as work is booked and completed; and
- Build trusting relationships with our clients, tenants, vendors, and staff.

**Skills and Experience**
- Demonstrate excellent Customer Service and Communication Skills
- Self-Motivated and able to work independently and as part of a team;
- Ability to work in a fast-paced environment;
- Ability to Learn, especially iPad, Smartphone, cloud-based software;
- Handyman skills
- general small residential repairs; and
- Residential construction or renovation experience and/or trade preferred.

**What We Offer**:

- Company phone and iPad;
- Great Company Culture;
- Extensive Paid Training Program;
- $28-$32 per hour - depending on experience;
- Vehicle allowance; and
- Health and Dental and RRSP benefits available if role becomes Full-Time
- Full Time work may become available in time, as business grows

**Job Types**: Full-time, Permanent

**Salary**: $28.00-$33.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Our clients have the option to mandate vaccination in their property.
Maintenance staff can use phone and video calls to diagnose issues, and determine if an in-home visit is required.
Staff have right of refuse unsafe work or situations.

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- English (required)