BI Delivery Specialist

2 weeks ago

Montréal, Canada International Air Transport Association (IATA) Full time

Employment Type: Fixed Term Contract
Contract Duration: 8 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

IATA’s Business Intelligence Services (BIS) serve as the focal point and driving force for aviation data management and BI services in the aviation industry. One of the four verticals within the IATA BIS department is Cargo Traffic and Sales BI.

Air Cargo provides the much-needed capacity for the transportation of emergency and commercial goods; it also generates essential revenue for airlines and other air cargo business entities, helping them maintain their bottom line and improve their cash position. In this domain, IATA is an established market leader with its CargoIS (cargo intelligence service) product, managed by the Cargo Traffic and Sales BI vertical. CargoIS is the world's most trusted premium air cargo business intelligence database, offering crucial information for stakeholders in the air cargo supply chain to make sound decisions.

What your day would be like

As a delivery specialist, you will monitor and respond to complex customer inquiries regarding Cargo BI data, ensuring timely and accurate delivery of data subscriptions as per contract agreements. You will be responsible for the monthly data publication under the supervision of the Senior Manager Operations Cargo BI. Additionally, you will support the Senior Manager Operations Cargo BI in maintaining the integrity of the Cargo BI solution and ongoing data quality improvements. Your role will also involve supporting the testing and sign-off of Cargo BI-related enhancements and features.

We would love to hear from you if you have
- A customer-centric mindset with strong analytical skills and attention to detail.
- Broad understanding of air cargo business practices in the airline industry, with a minimum of 2 years of hands-on work experience in aviation business intelligence analytics.
- Extensive knowledge of data management, including data governance, data quality, master data management, data integration, and information lifecycle management.
- Strong IT skills and experience with data analysis fundamentals, including proficiency in MS Excel and working knowledge of AWS as well as Snowflake. Capable of presenting data visually using data visualization and analysis tools.
- Proven ability to manage relationships with cross-functional and cross-cultural teams, and to articulate and communicate complex technical topics effectively.

Travel Required: N

**Learn more about IATA’s role in the industry, our benefits, and the team at**iata/careers/**. We are looking forward to hearing from you

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