Front Desk Receptionist

2 weeks ago

Vancouver, Canada Sport and Spinal Physical Therapy Full time

**SPORT + SPINAL**
**Physical Therapy**

SPORT+SPINAL Physical Therapy located in the heart of Yaletown in downtown Vancouver, is seeking

Front Desk Administrative Support. We are seeking friendly, energetic and detail oriented individuals to join our dedicated team of professionals.

As the first point of contact for our clients, this role is a key part of building and maintaining the relationships with our clients, practitioners, and stakeholders. The Front Desk Administrative Team is responsible for maintaining all parts of the clinic efficiently and high standards of cleanliness.

The role involves administrative duties while providing outstanding customer service to valued clientele.

**Qualifications, Experience & Skills**:

- Customer service and relationship building skills.
- High attention to details, organization & cleanliness.
- Problem solving & solution oriented attitude.
- Previous experience in a medical clinic, spa, hospitality role, or gym setting is considered an asset.
- Interest or experience in health & wellness.
- Strong computer skills with knowledge of online booking or scheduling software (Jane, Mindbody, Google Docs, Microsoft, Outlook).
- Payment processing, cash handling & end of day cash out experience.
- Ability to multi-task & troubleshoot multiple requests at the same time.

**Daily Responsibilities**:

- Scheduling & changing client appointments using online booking software Jane App.
- Processing payments or refunds for client sessions, cancellations, and product sales.
- Cleaning of physiotherapy rooms between each client, at the beginning or end of day and as needed.
- Daily cleaning & basic maintenance of the clinic, including following all COVID-19 safety plans.
- Ordering & stocking clinic supplies or products as needed.
- Organizational & archival maintenance of client records.
- Processing requests for records for clients, insurers, law offices or other practitioners.
- Daily handling of cash & end of day cash out procedures.
- Additional tasks related to the everyday operation of the clinic on an as needed basis.

**Availability & Hours**:
Available shifts at this time are Monday - Friday. Morning shifts are 8am - 1:30pm and afternoon shifts are 1:30pm - 7:30pm. We are seeking individuals able to fill between 3-5 shifts per week.

**Wage**:
Training & 60 day probationary period wage: $18.00
Post-probationary wage: $19.00

Opportunities for advancement & wage increase exist for individuals that become long term and dedicated to the overall operations of our clinic.

**How to Apply**:
Please submit a cover letter with your resume.

**Job Types**: Part-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Monday to Friday
- Morning shift

COVID-19 considerations:
At this time our clinic is maintaining a mask wearing policy for all staff and clientele. We are also following COVID-19 cleaning measures in order to ensure the safety of staff and clients.

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 2 years (required)

**Job Type**: Part-time

**Salary**: $15.65-$25.82 per hour

**Benefits**:

- Casual dress
- Flexible schedule

Schedule:

- 4 hour shift
- Evening shift
- No weekends

Ability to commute/relocate:

- Vancouver, BC V6B 2W7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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