Parking & Locker Services Coordinator (Contract)

**Requisition #**:25-0109R1**

**Location**: Kitchener

**Department**: Campus Services

**Payband**: G

**Starting Rate**: $33.55

**Payband Range**: $33.55 - $38.88

**Hours/Week**: 35

**Posting Date**: Wednesday, July 9, 2025

**Closing Date**: Tuesday, July 15, 2025 at 11:59 PM EST

**Vacancy Type**: Support Staff - Full-time Temporary Appendix D Contract

**Position Summary**:
Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate need - May 29, 2026)

Reporting to the Associate Director, Student Ancillary Services, the Parking & Locker Services Coordinator is responsible for administering, maintaining, and troubleshooting systems for campus parking and locker services.

**Responsibilities**:
**Campus services administration**
- Support the planning and delivery of campus services related to parking
- Create, maintain and update standard operating procedures, including maps and user experience documentation; review and assess to enhance service delivery
- Develop orientation distribution and operation plans with the Manager, including scheduling activities, coordinating equipment setup, and preparing materials
- Set up system access and support the onboarding of full-time, part-time and casual staff by providing software training, system walk-throughs, and troubleshooting steps
- Provide expertise and support to staff when issues arise; analyze issues, determine solutions and work with IT Services to define and implement solutions
- Maintain accurate and timely records and develop reports
- Prepare weekly cash reporting and transaction reconciliation
- Balance, report, reconcile and upload cash and credit reports accurately and promptly
- Run daily, weekly, and monthly reports through Moneris, Honk Mobile and AIMS Parking Management Software to maintain spreadsheets and monitor financial data
- Process parking payroll deductions and student billing
- Provide additional campus services coverage, as required

**Parking sales and operations**
- Coordinate and execute the delivery of parking sales
- Maintain parking space inventory, sales capacities, permit structure and pricing
- Respond to parking sales inquiries, permit refunds and payment challenges; refer disputes to parking enforcement
- Test system for various user groups; track system failures and functionality requirements to troubleshoot fixes, upgrades or updates with the system vendor
- Run reports through parking software (AIMS and HONK) to verify permit-related information
- Track parking occupancy, availability forecasts and statistics; maintain permit system (permit inventory, allocation, and auto communications)
- Coordinate parking-related signage for general operations and special events
- Coordinate availability, permit set up, execution, tracking and reporting of parking programs (department-specific, external rentals, and special events)
- Complete monthly Key Performance Indicator (KPI) reports

**Locker administration**
- Coordinate and execute the delivery of the locker rental program
- Maintain locker inventory, sales capacities, rental structure, pricing and communications
- Respond to locker rental inquiries (lost locker permissions, refunds, payment disputes, etc.)
- Track locker occupancy, availability forecasts and statistics
- Allocate or reserve department-specific lockers, ensuring the availability of unique rentals
- Enforce locker occupancy policies in collaboration with Security
- Coordinate term transition procedures, including locker system updates and correspondence
- Coordinate cleaning and belonging removal with Facilities and Security

**Qualifications**:

- Three-year diploma in business, office administration, information technology, social science or a related field of study is required
- Minimum two years of experience working in a customer service environment is required; experience working in a post-secondary institution or in a student-facing support role is preferred
- Ability to coordinate, review and execute process documentation and standard operating procedures
- Excellent communication and resolution skills with a high standard of public relations
- Proficiency in Microsoft Office, such as Word, Excel, PowerPoint and SharePoint
- Proficiency in relational databases for accurate information and data records management is considered an asset
- Familiarity with various technologies and software (e.g., student information systems, Honk Mobile, AIMS, Archibus, etc.) is considered an asset
- Strong time management and prioritization capabilities
- Good judgment, problem-solving and decision-making skills
- Ability to work independently with mínimal supervision, escalating issues to management as needed
- Access to reliable transportation and the ability to travel between Conestoga properties

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