Office Supervisor

JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
**SUMMARY**:
Reporting to the Customer Support Manager, the Office Supervisor will be responsible for care and control of the office coordinator team members within the warehouse. The OC team supports all aspects of inbound and outbound material from the warehouse. The “OC Supervisor” will be responsible for team members training, expectations, and accountability, while ensuring succession planning and scheduling is complete.
**RESPONSBILITES**:

- Maintains productivity and quality performance metrics and ensures all are reached in an effective, efficient and safe manner
- Investigates and escalates discrepancies and strives to continuously refine procedures and processes to improve quality and accuracy, including root cause analysis and recommends correction actions
- Provides feedback and where necessary, reports to management, regarding operational errors and concerns.
- Communicates with management regarding Team Member issues and concerns including the existence, cause, and resolution
- Ensure Team Members communicate with the customer professionally and always provide exceptional customer service
- Provides communication and suggests process related improvement and recommend ways to improve efficiency and reduce costs
- Ensures team members are trained on operational SOP’s
- Ensure daily reporting of operational, attendance and quality requirements are completed
- Coordinate, assign and review the work of all Office Coordinators
- Develop team member skillsets in alignment with company goals and objectives
- Provide leadership and guidance while promoting a positive work environment
- Continuously strive to ensure a loyal, empowered and engaged workforce
- Work in a collaborative manner with all levels of management
- Analyze, identify, deliver all performance related issues and ensure corrective steps are taken
- Follow all company Policies, Rules, Guidelines and Communication Notices.
- Maintain a Controlled Goods security clearance
- Any other duties as assigned

**HEALTH & SAFETY**:

- Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
- Work in a healthy and safe manner following company policies and procedures
- Always wear or use protective equipment
- Report any hazards you find in the workplace to your Supervisor
- Must not use or operate equipment in a manner that would endanger yourself or others
- Must not put other workers at risk by your actions

**EDUCATION /JOB KNOWLEDGE/EXPERIENCE**:

- Preferably a College diploma in Business Management with a focus on Supply Chain Management or the equivalent in combination of education and experience
- Willingness to attend and participate in training and development programs
- Proficient in Microsoft Office skills (Excel, PowerPoint, Access, Word)

**CORE COMPETENCIES**:

- People and Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Data-based Decision Making
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business and Financial Savvy
- Mission & vision focused

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.