Front Desk Agent

2 weeks ago

Niagara Falls, Canada River Rapids Inn Full time

AWARD WINNING PROPERTY SPECIALIZING IN CUSTOMER SERVICE AND EXCEEDING GUEST EXPECTATIONS
- Greeting and welcoming guests upon arrival
- Registering guests into the computer system
- Verifying reservation, address, and credit card information
- Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
- Accepting payment for all guests' accounts both at the time of registration and at checkout
- Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
- Posting miscellaneous charges as requested
- Answering guest inquires in a timely and accurate manner
- Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
- Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
- Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
- Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
- Clear and concise pass-on communication with all associates coming on to the next shifts.
- Any other duties as assigned

**QUALIFICATIONS**:

- Excellent interpersonal and communication skills when dealing with guests both internally and externally.
- Must have a genuine hospitality ‘gene’ and a passion for service excellence.
- Demonstrated professional telephone manners.
- Excellent organizational and time management skills and the ability to work under pressure.
- Ability to work independently with mínimal supervision as well as cooperatively within a team setting.
- MUST BE ABLE TO WORK CHRISTMAS EVE CHRISTMAS DAY NEW YEARS EVE
- MUST BE ABLE TO WORK DAY / AFTERNOON / WEEKENDS
- Must provide a high standard of customer service.
- Attention to detail.
- Previous Front Desk experience is a must
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

**Job Types**: Full-time, Part - Time, Permanent

**Job Types**: Full-time, Part-time

Pay: From $17.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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