Inside Sales Representative

3 days ago

Acheson, Canada APG Canada West Full time

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Oldcastle APG Canada West is seeking a qualified individual to join our energetic and thriving team located in Acheson, AB. The Inside Sales Representative will report directly to the CSR Supervisor and will be an integral part of the sales team.

**Key Responsibilities**:

- Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up
- Help customers with design ideas/problems; provides customer feedback to management
- Coordinate delivery schedules with dispatch and maintains customer informed of such schedules
- Establish SOP’s for samples, returns and special orders
- Handling returns: miss ships and mis orders
- Coordination of marketing material for the Key Account Managers
- Calling and following up with dormant accounts
- Provide support for our major key accounts

**Skills/Knowledge and Experience**:

- Ability to work in a team setting with a variety of different personalities from various departments and positions
- Must have very strong customer service and data entry skills
- Must be able to multi-task and prioritize in a fast-paced, high-pressure environment
- Must possess advanced computer skills specifically in Microsoft Office Suite, prior experience working with an ERP/MRP considered an asset
- High School Diploma
- Ideally 2-4 years of experience in a customer service role and/or purchasing & inventory control role preferably in a manufacturing environment

**What APG Canada West Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion

**About CRH**

Oldcastle APG and CRH have a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Retention bonus

**Experience**:

- Data entry: 2 years (preferred)
- sales: 3 years (preferred)
- customer service: 3 years (preferred)

Work Location: In person

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