Inside Sales Representative/customer Service

1 week ago

Mississauga, Canada Sort Production Products LTD. Full time

**About us**

Sort Production Products Ltd., is Canada’s largest SICK distributor of Industrial Automation Controls. SORT was founded in 1982, with our office based out of Mississauga, Ontario, Canada. SORT is a provier for all of your automation needs. With a large variety of safety products, barcodes, non-contact sensing devices, LED lights and automation solutions for industrial markets. We are partnered with industry leaders of innovation and technology to provide you with the best possible solutions and product offerings for all your automation needs. We pride ourselves on our world-class customer service and invite you to partner with SORT for your current and future needs.

**_Skills and Qualifications:_**

A post-secondary degree/diploma or equivalent experience

Proven understanding of fundamental sales skills and techniques

Knowledge and familiarity of the Automotive, Packaging and Pharmaceutical industry would be considered an asset

Knowledge in the Automation industry for Sensors, Encoders, Safety, Vision and Auto ID (Barcode reading and RFID) would be considered a strong asset

Excellent communication skills, both written and verbal

Strong interpersonal and problem solving abilities

Highly responsible and reliable

Customer service focused

Ability to manage time effectively with minimum supervision

**_Specific Responsibilities:_**

Answer customer inquiries including but not limited to pricing, availability, order confirmations, back orders, expediting orders, authorizing returns and repairs both over the phone and via the pick up counter

Provide customer quotes, quote follow up calls and inputting of orders

Provide customers with expediting options

Proofreading of orders to ensure accuracy

Provide technical support including product details, cross referencing, substitutions, product specifications

Provide support to outside sales reps in regards to quotes, samples requests, delivery information

Follow up with suppliers concerning, pricing, availability, delivery, back orders, product specifications

Investigate discrepancies and provide resolutions

Shipping and receiving orders

Proactively building and maintaining customer relationships

Regular communication with Operations Manager regarding pricing, ordering, system discrepancies, and supplier concerns

Generate and review open order reports weekly

Consolidate purchase orders, to ensure shipping and customs charges are kept to a minimum

Follow company policies and procedures

Other duties and special projects as assigned

**Job Types**: Full-time, Permanent

Pay: $38,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Inside sales: 1 year (required)

Work Location: In person

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