Care Office Assistant

SUMMARY OF DUTIES

Reporting to the Director of Care, the Care Team Assistant performs a variety of clerical duties to support the care services operations at a home. This includes duties such as communicating admissions, discharges, receiving and directing visitors, responding to inquiries, performing keyboarding and data entry.

The Hamlets supports the continuous improvement of a safety culture at all care homes. The safety culture encompasses a healthy and safe environment achieved through everyone’s understanding of their related responsibilities and compliance with all regulatory requirements and Hamlets safety policies.

DUTIES AND RESPONSIBILITIES

Presents a positive and professional image of The Hamlets to all residents, families, visitors, suppliers, inquiries and other interactions.

Performs receptionist duties by receiving telephone calls, handling general inquiries, relaying messages and operating the telephone system and related office equipment as needed.

Maintains and manages supplies including ordering of office, medical and personal care supplies in consultation with the Director of Care or designate.

Facilitates communication with care home team members, residents, family members and others through means such as preparing monthly Newsletters, creating distribution lists, drafting memos, responding to inquiries, and directing individuals to the appropriate area.

Communicates admissions, discharges, transfers and absences to appropriate departments and Health Authority Long Term Care Services.

Assembles resident data regarding admissions/discharges/transfers and inputs the data into the computerized data system.

Prepares resident charts and relevant admission documentation and forms and distributes documents to appropriate areas.

Completes discharge charts for filing according to established procedures.

Coordinates in consultation with the care team the logístical aspects of care conferences and maintains a master schedule.

Assists care team members with the processing of physician orders including faxing orders to pharmacy and receiving faxes and distributing to appropriate care services area.

Arrange in-house clinics and schedules appointments for the visiting dentist, foot care nurse and optometrist.

Develops and maintains fling system (electronic and hard copy) for items such as admission documents, chart documents, templates of forms and other related items.

Participates in a variety of meetings and/or in-service as directed.

Performs clerical duties including word processing, compiling daily resident census, filing.

Performs other related duties.

REQUIRED QUALIFICATIONS

Completion of a recognized Unit Clerk or Medical Office Assistant program, or equivalent education and training;
Experience with Point Click Care is an asset;
Strong MS Office skills with advanced proficiency in Word and Excel;
Excellent English language skills both written and verbal;
Ability to communicate effectively both verbally and in writing;
Strong interpersonal skills;
Organized, resourceful, and able to prioritize tasks;
Physically fit, able to lift 20 kilograms;
Strong customer service orientation and solid team player;
Demonstrated ability to handle multiple interruptions throughout the day, maintaining positive and professional image;
Demonstrated problem solving skills and resourcefulness;
No prior criminal background;
A genuine interest in caring for people.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Licence/Certification:

- Do you have MOA education from a recognized institution? (preferred)