Junior Project Manager

5 days ago

Toronto, Canada Arthur Grand Technologies Inc Full time

**Position: Project Manager/Leader - Junior**

**Location: Toronto, ON, Canada (Hybrid)**

**Duration: Long Term**

**Employment: Contract**

**Rate: Negotiable**

**Operations Project Management experience**

Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activities.
- Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
- French fluency is preferred.
- Monitor, communicate and assist in the resolution of identified issues related to ECIS
- Management and reporting of Help Desk tickets
- Conduct QA and regression testing of defect fixes and change requests as required. Provide support to the business team by walking through delivered defects and change requests.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes
- Collaborate with internal stakeholders to develop and maintain documentation
- Escalating tier 2 and tier 3 support issues, and follow up as required
- Building and management of core help desk support knowledge base

**Skills Required**:
Ticketing Support

**About Arthur Grand Technologies**:
Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best Regards,
Munavar Khan
Arthur Grand Technologies Inc
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- 8 hour shift
- Monday to Friday

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