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Technical Support Analyst

2 weeks ago

New Liskeard, Canada Colas Canada Full time

**Subsidiary**: Colas Canada Inc.
Throughout our local Colas companies, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company's value chain.
Job Summary
**Position Type**: Permanent, Full Time
**Location**: 704024 Rockley Rd, New Liskeard, ON P0J 1N0
**Reports to**: Miller Support Manager
**Travel territory**: Canada
Mission
As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes. You'll be the face of Colas IS Support in your territory, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues. The Regional Support Team often works irregular hours to effectively support all of Colas' operations. The Technical Support Analyst works with his manager and the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.
Main Responsibilities
Assist our customers in maximizing their use of our information technology
Provide technical support and administration for our business critical systems, including:
Microsoft Windows 10, 11 and Server with Active Directory
Workstations, servers, local and wide area networks, printers and the associated technology at our manufacturing plants
Systems such as Teams telephony
Tools such as Adobe Acrobat, Edge Chromium and Pulse Secure
Microsoft Office Suite and Microsoft Office 365
Travel to our locations within your territory to resolve critical issues on a moment's notice
Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
Empathize and communicate with customers to ensure satisfaction
Multitask effectively to ensure no customer is forgotten and no project undone
Analyze trends to improve both the support process and user training
Skills/Qualifications
Customer Service Experience
Strong written and verbal communication
Ability to work autonomously
Acts responsibly and holds themselves accountable for their performance
Takes the initiative to fill whatever need they see
Make decisions quickly
Treats everyone with respect and is a model of integrity
Is a quick learner and problem solver
Ability to lift 50 pounds
50% travel within your coverage territory, infrequent travel elsewhere (perhaps between the United States and Canada)
DIVERSITY IS IMPORTANT TO US
At Colas, we believe our workforce should reflect the diversity of the communities we connect. By living our core values of Caring, Sharing, and Daring, we welcome all those who help create the links that bring us together. We are committed to equal employment opportunity regardless of age, ethnicity, national origin, religious beliefs, disability, marital or family status, gender, gender identity or expression.