Employment Resource Advisor

**Do you have a warm friendly outgoing personality?**

**Are you motivated to help people in your local community?**

**Do you pride yourself on your amazing customer service skills?**
- If you answered yes... you may have found your new career_

Kootenay Employment Services administers the WorkBC program in Cranbrook. The WorkBC program is a provincially funded program assisting the local community members to find meaningful and sustainable employment.

**Working at KES you will enjoy**:
**Culture**: We are guided by our KES values which includes wellness, equality, integrity, having fun, seeking continuous improvement while also providing high-quality services to our clients and community.

**Opportunity**: We are proud to hire the best and brightest individuals in the non-profit industry. We promote continuous learning and growth of our staff.

**Meaningful work**: We are driven by our desire to support our clients and address barriers in our community.

Due to an internal promotion, we are looking for a someone to join the KES team on a termed contract, this position is 40 hours a week, Monday to Friday for 6 months. We are looking for someone who wants to create a professional and welcoming atmosphere within the WorkBC Centre reception area and assist clients with self-serve services.

In this position you are the face of WorkBC, and the duties in the role include:

- Assist clients with the online enrollment for services.
- Maintain and organize job board
- Direct clients to appropriate services and resources, and identify clients who may need crisis-care services
- Answer phones and schedule client appointments
- Opening and closing duties including locking cabinets, opening washroom doors, locking closing empty rooms, move cash register, turn off computers/screens, lock doors, turn off music/lights/computers
- Make follow up calls to successfully employed clients
- Enter data into our online database system
- Close client files
- Correct data quality errors
- Other duties as required

To be successful in this position you will possess:

- A high level of computer and software proficiency (including MS Office)
- An excellent communication skills, with a focus on listening and comprehension & conflict resolution
- The ability to exercise a high level of patience when coaching clients with little or no computer skills
- Persistent professionalism particularly in relation to office practices, document presentation and systems (use and development)
- The ability to remain calm and professional if clients display frustration and possess judicious customer service skills to resolve issues and concerns.
- Excellent prioritization skills when dealing with the work-related needs of other team members, and strong multitasking skills
- A solution orientated personality - focused on results and task completion
- A team player attitude
- Past experience in reception and/or administration an asset, as is experience assisting people in recruitment, HR, social services or working with people with diversabilities
- A degree or Diploma will be highly regarded as is knowledge of community resources available

**To apply**:
All applicants must be eligible to work in Canada. A Criminal Record Check for vulnerable sector is required for this position.

KES is an equal opportunity employer looking for people with the skills and knowledge to productively engage with diverse communities and contribute to our ongoing excellence.

Applicants are asked to supply a resume and cover letter outlining why you are interested in this position and how you would make a positive addition to the team. If you are looking to relocate.

**Salary**: $21.00-$22.00 per year