Program Support Assistant

**About Radius Community Health & Healing (formerly Boyle McCauley Health Centre)**
- Radius Community Health & Healing_ provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs. Through primary care and health promotion, Radius improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client-focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

**About Pathways to Housing Program**

Radius’ Pathways to Housing Program is designed with the goal of ending homelessness for people who suffer from complex psychiatric illnesses, usually co-occurring with substance use issues, along with significant medical and social challenges. The program aims to:

- Provide immediate access to permanent independent housing without requiring treatment or sobriety as a precondition for housing.
- Offer community-based outreach support and treatment, founded on harm reduction principles and client choice.
- Deliver services based on evidence-informed best practices and contributing to such evidence to find new and effective approaches to recovery, integration, and community involvement.

**Job Summary**

The _Pathways to Housing Program Support Assistants_ provide a variety of functions including coordinating Team and Client activities and schedules; reception, clerical tasks and other assistance to meet Client and Team needs; preparing program reports; providing a central communication hub for staff communication and safety; supporting electronic client records and troubleshooting. These tasks all require that Program Support Assistants maintain a base line knowledge of each client’s current situation, recovery goals and case management plan.

**Key Responsibilities**

**Team Support**:
Attend daily team meetings to stay up-to-date on client status and provide support as needed (e.g., scheduling appointments, relaying information).

**Reception & Client Interaction**:
Greet clients and handle phone interactions, addressing their concerns or directing them to the appropriate team member.

**“Command Central”**:
Serve as the central communication hub for the team, coordinating activities, troubleshooting problems, and initiating emergency protocols when necessary.

**Client Services**:
Assist with client-related tasks, such as confirming appointments, arranging meetings, running errands (e.g., picking up goods/materials), or helping clients shop and attend appointments.

**Financial Support**:
Assist with client financial matters, liaising with financial managers and third-party income sources, and supporting the Office Manager with record-keeping.

**Administrative Tasks**:
Provide clerical support, including scanning, filing, updating records, making calls, and preparing meeting minutes, agendas, and reports.

**Database Management**:
Maintain electronic client files and databases, troubleshooting data entry issues and generating reports as needed.

**Program Reporting**:
Prepare and maintain various program reports (e.g., Excel, PowerPoint), including collecting and analyzing data for special projects.

**IT Support**:
Troubleshoot issues with technology and office equipment (e.g., computers, cell phones).

**Confidentiality**:
Ensure compliance with confidentiality requirements under the Health Information Act and maintain secure paper and electronic files.

**Other Duties**:
Perform additional tasks as assigned by the Program Director.

**Qualifications**

**Education**:
A degree or diploma in Human Services, Health, or a related field. An equivalent combination of education and relevant experience may also be considered.

**Technical Skills**:
Advanced computer skills (Windows Office Suite, database software, electronic client files, and mobile technology).

**Financial Knowledge**:
Basic understanding of bookkeeping principles.

**Relevant Experience**:
Experience working with individuals with mental illness, addictions, trauma histories, and/or homelessness. Knowledge of Housing First and Harm Reduction principles is an asset. Experience working with diverse cultural populations, including Indigenous peoples, is also an asset.

**Teamwork & Communication**:
Proven ability to work effectively in a team environment, with strong organizational and communication skills (both written and oral).

**Personal Attributes**:
Punctual, responsible, detail-oriented, and a continuous learner.

**Driver's License**:
Valid driver's license (non-GDL).

**Benefits**

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

- Employee Assistance Plan (EAP): All employees have access to confidential counseling and acce