Customer Service Rep

Customer Service Rep - Inside sales
Weir Minerals
Calgary
Onsite

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:
Focus Area: Acknowledging customer inquiries, reviewing with internal stakeholders, and submitting quotations based on established pricing protocols. Upon receipt of purchase order from customer the order is to be processed internally. Several key accounts use procurement portals for interaction with their suppliers and these portals must be reviewed and updated consistently.
Focus Area: Generate and modify customer Open Order Reports on a regular basis in preparation for procurement update meetings with internal and external stakeholders. This will require interaction with Inventory, Supply Chain, and respective warehouses to receive information regarding order planning and logistics scheduling.
Focus Area: Assisting with the resolutions of financial issues stemming from the processing of customer orders as a result of internal or external audit functions.

Focus Area: Assisting local and regional management with expected input and output revenue data as required on a monthly and quarterly basis.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:- Intermediate to advanced knowledge of the MS Office suite of products; particularly Outlook and Excel.- Have the ability to multi-task in a dynamic environment with the requirement to switch between responsibilities fluidly and effectively. Must be able to build excellent interpersonal relationships with colleagues on the sales team, and in other areas, to efficiently respond to customer demands.Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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