Global Master Data Management Team Manager

2 weeks ago

St Marys, Canada Nutreco Full time

**KEY RESPONSIBILITIES**:
**Senior Stakeholder Management**

Maintain good relationship with senior stakeholders in order to understand business challenges

Provide an effective and efficient GMDM service

Strong stakeholder management is required where GMDM provides services within agreed timelines and quality.

Where there are challenges in achieving these objectives, caused by both internal as well as external factors, stakeholders require to be properly informed through proper expectation management.

**Accountability over Service Level Agreement (SLA) and its set targets**

The GMDM Team Manager ensures that agreements set out in the SLA are met and properly communicated to the relevant stakeholders.

Where KPI’s are under pressure, the GMDM Team Manager takes appropriate measures to return to normal. Where this is not feasible, relevant stakeholders are informed.

**Team Development**

The GMDM Team Manager is accountable to build and maintain an effective GMDM team. This includes:

- Subject Matter Expert (SME) role assignments

You will ensure that the right person is assigned and empowered in the specific area of expertise.
- Healthy Work Environment

You will monitor the team members to ensure a healthy work-life balance and work environment.
- Supporting and enablement of team member career planning

You will monitor potential of team members: based on skills and potential, career opportunities are discussed and facilitate the path to be successful.

**Process Optimalisation**

You are always open for process improvements. Any feasible opportunity is evaluated (where appropriate delegated to a team member) and where effective implemented in the GMDM team. This also includes proper tooling.

**Manage Special requests & escalations**

As GMDM operates a standardized service, special requests can require the team to work outside of the standardized services.

You will ensure that these requests are properly handled or rejected. Also, it is expected that escalations will occur.

You are accountable for an appropriate response and, where required, acceptable and feasible solution. After the escalation, a follow-up is initiated to ensure the escalation remains a onetime instance.

**REQUIREMENTS**:

- Strong stakeholder management skills
- Strong storytelling and communication skills
- Analytically minded
- Strong background in both IT and business
- Professionalism and ethical behaviour

**We, in turn, will take great care of you **through our commitment to continuous learning, supportive team and an attractive total compensation package that includes a bonus, competitive health package and retirement benefits
- Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. _These values are engrained into our core and shape everything we do._

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