IT Associate

At** Platinum Pro-Claim Restoration (PPCR)**, we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.

When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.

Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.

Our values guide us every day:

- **
Helping Others in Need**:Treating everyone with care and respect.
- ** Our People**: We prioritize our employees' well-being and professional growth.
- ** Excellence**:Striving for the highest standards in all we do.
- ** Innovation**:Leveraging technology to deliver outstanding results**.**:

- ** Planet**:Leading sustainability efforts to protect our planet.
- ** Community**:Supporting local initiatives like the Richmond Christmas Fund.

At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference.**_ _**Learn more about our journey at**ppcr.ca**

**Requirements**:
While not all requirements are mandatory, we highly value each attribute:

- A post-secondary degree, diploma, or certificate in IT, Computer Science, or a related field (or equivalent experience).
- Certifications in relevant technologies (Microsoft, CompTIA, AWS, Cisco, etc.) are a plus.
- Strong analytical and troubleshooting skills.
- Proficiency in operating systems, networking, and system support.
- Excellent organizational, communication, and multitasking abilities.
- Experience managing projects and working both independently and collaboratively.
- Interest or experience in AI tools, data automation, or cybersecurity is an asset.
- Detail-oriented, with strong documentation and process management skills.
- A growth mindset—eager to learn, adapt, and eventually lead.
- Ability to pivot quickly and adapt to the company’s changing needs while staying calm and focused.
- Strong interpersonal and relationship-building skills, with the patience and empathy to support and communicate effectively with people across all levels of the organization.
- Valid driver’s license and ability to travel within BC as required.

Job Summary:
We’re looking for a driven and inquisitive IT Associate who’s passionate about technology, innovation, and continuous improvement. You’ll be part of a forward-thinking team that supports and evolves the IT infrastructure across Platinum Pro-Claim, our parent company (Pro-Claim Group), and our sister companies.

This isn’t a “keep the lights on” role; it’s a hands-on position with room to grow into an IT Manager. You’ll have the autonomy to make real decisions, adopt emerging technologies like AI-driven automation and cybersecurity tools, and help shape the future of IT across our group of companies.

You’ll report to the Marketing Director and collaborate with employees at every level, as well as external partners and vendors.

**Responsibilities**:

- Handle Level 1 to Level 3 support requests (locally and remotely) with a focus on quick resolution and great communication.
- Analyze, design, and implement new IT systems that improve operational efficiency and user experience.
- Support employee onboarding, including new device setup, user account creation, and access configuration to ensure a smooth start.
- Manage and maintain IT infrastructure across all group companies, including servers, networks, workstations, software, and peripherals.
- Collaborate with Managed Service Providers (MSPs) and external vendors to strengthen network security, scalability, and data protection.
- Support MSP partners with the development and maintenance of backup, archiving, and disaster recovery systems.
- Administer user accounts, system permissions, and access control policies.
- Monitor and audit user access on a monthly basis to ensure data security and compliance.
- Monitor, evaluate, and optimize mobility contracts and devices.
- Research, test, and recommend emerging AI tools, process automations, and smart technologies to improve efficiency and productivity across teams.
- Support the integration of AI-powered solutions into everyday workflows (such as chatbots, predictive tools, and automation platforms).
- Stay up to date with best practices in cybersecurity, data protection, and IT management.
- Contribute to IT budgeting, vendor management, and system documentation.
- Help build long-te