Technical Support Agent

/ Senior Technical Support Agent (Level 3)# Senior Technical Support Agent (Level 3)remote Ottawa, Ontario, Canada . full-time. October 6, 2025Description**Introduction**We're a cutting-edge startup revolutionizing MSPs with SaaS monitoring and M365 Security services. We're seeking an experienced Senior Technical Support Agent (Level 3) to join our dynamic...

Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*. - The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities. **City**: Ottawa **Organizational Unit**: Client...

/ Senior Technical Support Agent (Level 3)# Senior Technical Support Agent (Level 3)remote Ottawa, Ontario, Canada . full-time. October 6, 2025Description**Introduction**We're a cutting-edge startup revolutionizing MSPs with SaaS monitoring and M365 Security services. We're seeking an experienced Senior Technical Support Agent (Level 3) to join our dynamic...

Job ID 23-640 Location: Ottawa, ON **Envision yourself at Barracuda** Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business...

Location: Ottawa, ON **Envision yourself at Barracuda** Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data...

**Job Summary** **Responsibilities for Ramp Agent**: - Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport - Maintain on-time connections by guiding aircraft to and from gate positions - Protect baggage and other equipment from damage, loss and weather conditions - Drive and operate ground equipment, such as tugs,...

Summary Warehouse Agents are responsible for building all galleys to the clients’ specifications for all scheduled flights. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is...

**Summary**: Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead Ramp Agents direct aircraft into the gate, load, unload and sort all luggage and freight, de-ice the aircraft, service lavatories, fill the aircraft’s portable water supply and direct the aircraft during...

**Your Responsibilities** - Respond to monitoring alerts and customer initiated tickets - Troubleshoot and find resolutions to complex technical problems - Escalate all Critical/High issues to designate support team within SLA guidelines - Document, track and monitor the problem to ensure timely resolution - Demonstrate an excellent Customer Service Skills...

**Your Responsibilities** - Respond to monitoring alerts and customer initiated tickets - Troubleshoot and find resolutions to complex technical problems - Escalate all Critical/High issues to designate support team within SLA guidelines - Document, track and monitor the problem to ensure timely resolution - Demonstrate an excellent Customer Service Skills...