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Marketing & Customer Service Manager (16 Month
2 weeks ago
Are you an experienced marketing professional, looking to progress to the next step in your career? Are you super organized, great at managing people, and always ready to dive into a new challenge?
Greenbridge Foodservice is looking to add a full-time **Marketing & Customer Service Manager** to our Kitchener office. This is a 16 month contract role (maternity leave coverage), with a strong possibility of extension or transition to a permanent role as our team continues to grow.
**About Greenbridge Foodservice**:
Greenbridge Foodservice is a national sales and marketing company based in Kitchener. We focus on promoting and building the presence of national brands within the food service industry across Canada.
Our team is small and highly collaborative. We value accountability, communication, and a great sense of humour
We offer a highly competitive salary with significant bonus potential, flexible health care benefits, extra vacation entitlement including paid birthdays off and paid sabbaticals, access to continuing education and more.
Our team loves to spend time together, so you should expect to work at least 4 days per week in our Kitchener office.
**About the role**:
You will make an impact to the Greenbridge team by:
- Managing the Customer Service and Marketing teams (currently 3 direct reports, but this may grow); elevating team performance through goal setting and feedback, and guiding operational improvements for these teams.
- Accountability for the day-to-day functioning of the Brand Points Plus loyalty program, delivered through the Marketing and Customer Service teams, including ownership of the content calendar, managing the development and delivery of numerous marketing assets, and acting as the key point of contact for customer service issue escalation.
- Assessing the success of our marketing initiatives and taking action to improve performance where appropriate (using a variety of sources including internal data, paid ads, Google ads, A/B testing etc.)
- A degree or diploma in marketing, business administration, or a related field.
- 3-5 years of relevant experience, including hands on digital marketing experience.
- Exposure to marketing related analytics.
- Previous people management experience is preferred but not required.
- Excellent written and oral communication skills.
- Exceptional time management skills and a high level of attention to detail.
- Proficient in the Microsoft Office suite.
- Exposure to the food service industry would be a bonus.
If this sounds like you, we would love to hear from you
**Job Types**: Full-time, Fixed term contract
**Salary**: $65,000.00-$75,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus pay
