Accounts & Reception, IT Champion

**About Portage Mutual**: Where Your Talent Makes a Difference
Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.
Why Portage Mutual?
At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

- Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

**The Opportunity**: Accounts & Reception, IT Champion
The Accounts & Reception, IT Champion delivers frontline service, administrative support, and ensures smooth office operations in alignment with company values by:

- Acting as the first point of contact for clients and business associates both in-person and over the phone.
- Handling general administrative duties and assist with special projects to support the office and team.
- Completing responsibilities accurately and efficiently under the guidance of the Regional Branch Manager, reflecting company values.

We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.
**What You’ll Do**:

- Greet and assist guests that arrive at the office and guiding them to the appropriate department when necessary.
- Answer and direct telephone calls and inquiries.
- Sort and distribute physical incoming mail.
- Prepare all outgoing mail correspondence and courier deliveries.
- Assist in resolving any payment issues, inquiries, or problems that may arise.
- Update customer’s banking information when changes are requested.
- Investigate and resolve delinquent account issues that arise.
- Order equipment and maintain stock for the branch as required.
- Assign new or replacement equipment to employees (in office or virtual) as required.

**What You’ll Bring**:

- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams), with the ability to adapt to new technologies.
- Consistently displays a friendly, courteous and professional manner.
- Strong team player and excellent verbal and written communication skills.
- Ability to work independently or as a collaborative team and is self-motivated to work in a fast-paced changing environment.
- Post secondary education in Administration or related field.

Ready to Make an Impact?
If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply
Please submit your resume and cover letter
We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).