Supervisor, Customer Service
1 week ago
**Supervisor, Customer Service (Full Time) - Rouyn-Noranda, QC**
- 24002225
Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.
**Supervisor, Customer Service (Full Time) - Rouyn-Noranda, QC**
Key Responsibilities:
- Maintains good relations with customers and ensures the timely resolution of customers’ inquiries are being handled
- Make work assignments schedules and reviews work in progress and supervises daily
- Deals with disciplinary problems and provides training, coaching and counseling of subordinates.
- Responsible for basic problem resolution.
- Utilizes extensive customer service skills and company knowledge to assist staff members with high level issues.
- Performs in store and counter sales activities when needed.
- Responds to incoming calls and follows through to convert activities to sales.
- Support and help implement marketing programs and program launches within the inside sales group
- Promote new products to customers
- Promote “add-ons” and up sell both on the phone and in store customers
- Assist in the collection of accounts receivable.
- Maintain appearance of the branch by organizing displays, stocking shelves and cleaning
- Ensure bank deposits and daily cash reconciliation are completed and ensure selection of invoicing is completed
- Maintain local inventory control and manage branch stock including surplus inventory
- Accountable for shipping/receiving of customer orders and branch transfers
**Qualifications**:
**Education**:
- Post-Secondary Education is preferred
Professional experience:
- 5-7 years experience in the field
- Technical welding experience is preferred
- Good computer skills
- Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification._
- Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs._
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status._
**Primary Location** Quebec-Rouyn-Noranda
**Schedule** Full-time
**Job** Sales & Marketing
**Unposting Date** Ongoing
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