Service Coordinator

2 weeks ago

Brampton, Canada SE Health Full time

***:
The Service Coordinator will work at our Brampton Clinic located in Downtown Brampton. This position will be responsible for the efficient and effective coordination of client care.

**RESPONSIBILITIES**:

- Provide schedule planning support to the health care team.
- Appropriately schedule staff to ensure continuity of care in the provision of service delivery.
- Update and maintain an electronic client database.
- File and maintain client records.
- Perform data entry of all relevant client, employee, and billing information.
- Respond to all caller inquiries with efficiency and appropriate urgency.
- Provide support to billing activities.
- Generate and distribute various scheduling and billing reports.
- Investigate and follow up on errors/discrepancies in services ordered or provided.
- Other office administrative duties as assigned.

**REQUIREMENTS**:

- **Working hours are Monday
- Sunday - 12-hour shifts and rotating weekends**:

- 1-3 years of recent high-volume call center or clinic experience is an asset.
- Intermediate data entry/keyboarding skills.
- Experience using a PC database.
- Intermediate reading comprehension and excellent verbal communication skills.
- Demonstrated customer service skills and problem-solving.
- Adaptability and the ability to deal with tight deadlines.
- An ability to work independently.
- An ability to prioritize, multi-task, and deal with competing priorities.
- Good personal organizational skills.
- Courses in medical administration or health care training are preferred.
- Related work experience and familiarity with community health care services is preferred.
- Basic computer skills in MS Word and MS Excel are preferred.

**About SE Health**

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, **SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.** Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

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