Customer Care Representative

2 weeks ago

SaintLaurent, Canada Dafco Filtration Group Full time

Data entry and processing for all customer orders and related processes, provide timely customer correspondences and initiate the appropriate communication with all internal groups. Ability to work cross-functionally across the organization. Ensure that all Customer Care needs are met for all internal and external customers. Maintain and work to exceed Customer Care key performance and customer satisfaction metrics.

**Responsibilities**
- Request part numbers, check pricing and prepare input sheets for new item numbers.
- Correct orders, ship to addresses and pricing as needed. Perform quality check of orders placed.
- Data entry of product/order quotes for existing customers and/or internal sales personnel. Use guidelines and customer pricing tables to accurately calculate and quote product prices.
- Inform manager of any problems, deviation in lead times, or special requests of customers.
- Coordinate with production on order due dates when appropriate or advised by Supervisor.
- Ensure that Customer Care policies, procedures and related activities are performed in an organized, customer friendly, efficient and accurate manner.
- Perform to department performance measures.
- Develop, support and comply with all customer-service related ISO requirements while maintaining all quality standards.
- Conduct business in an ethical and professional manner at all times.
- Interact with internal departments and establish effective relationship for cross-functional problem solving for a variety of product and/or process problems.
- Perform all other duties as requested by Supervisor.

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

**Experience**:

- Customer Service in an office environment: 2 years (required)

Work Location: In person

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