Customer Service/ Administrative Assistant

3 days ago

Vancouver, Canada Kore Brands Inc. Full time

We are looking to fill a Customer Service / Administrative Assistant role at our head office. The individual in this hybrid role will split their time by:

- Providing support to our sales and distribution team, to streamline workflow, and help drive sales growth.

Other general office duties and administration should also be expected in this role, such as booking travel, and assisting with our social media management. See below for further details.
As KORE BRANDS is a small but rapidly growing company, the individual in this role should not be afraid to take on additional tasks outside the scope of this job description and get their hands dirty where needed. This role will have the opportunity to grow quickly within KORE BRANDS, and therefore the individual will need to be extremely eager, and adaptable to a growing/changing work environment.
Core Tasks:
Customer Service in the following areas:

- Answering KORE phone calls / customer inquiries
- Providing an exceptional experience “after the sale”
- Liaison between our offices, our clients and suppliers
- Updating customer data / profile forms
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Administrative Assistant in the following areas:

- Creating Purchase orders, shipping and receiving products
- Importing / exporting goods
- Coordinating shipments to and from the office
- Weekly Reporting on Customer Analytics
- Issuing RA’s and processing warranties

Desired Skills and Experience:

- Have 1-2 years customer service experience
- Love speaking with and building relationships with customers
- Have an extremely positive energy and positively represent KORE
- Be organized and detail oriented
- Understand distribution, and what we do (Look us up before you apply)
- Be passionate about their career and looking to grow within the company
- Comfortable working with a small and growing team
- Bilingual (English & French)

This is a full time, Monday to Friday 9am-5pm in office position.

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

COVID-19 considerations:
Proof of COVID-19 vaccinations are a condition of employment at Kore head office.

Ability to commute/relocate:

- Vancouver, BC V5Y1L6: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Location: One location

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